Search results for visual
Developing Key Talent In New Employees
January 13, 2022...By leveraging Zight (formerly CloudApp)’s visual element to communicate with customers or internally, the company improved clarity, avoiding unnecessary frustrations among customers. Also, the company improved its onboarding process with...
Scaling Digital Engagement in Personal Ways
January 17, 2022...satisfaction and retention rates via visual communications. For instance, Help Sout’s VP of sales has saved over 110 hours after using Zight (formerly CloudApp). Zight (formerly CloudApp) can help you...
Making Customer Support Management Profitable
January 19, 2022...complex concepts visually. Also, with HD videos, screen recordings, screenshots, and GIFs, your teams can instantly respond to customer questions and concerns by embedding visuals directly to email, shared docs,...
3 Tips to Guide Customers Through the Purchase Funnel
January 24, 2022...experiences to boost sales. Zight (formerly CloudApp) is perfect for visual communication because the app provides a native experience with a webcam recorder, GIF maker, screen recorder, all with or...
5 Secrets to Successful Customer Support Teams
January 26, 2022...difference when you multiply them by all the hours your customer support team will use these tools. Cloud App can be a powerful visual communication tool in helping your customer...
In-Person Customer Service vs. Virtual
January 28, 2022...deliver personalized customer experiences. This tool is perfect for visual communication because it offers a native experience with a GIF maker, webcam recorder, and screen recorder. Using these features, you...
How to Make Difficult Customer Conversations Easier
February 11, 2022...ready to listen to their story. Leverage Zight (formerly CloudApp) to Provide Better Customer Support Experiences Zight (formerly CloudApp) is perfect if you’re looking to deliver better visual communications—the customer...
How to Create a Customer Support Ticket That Knocks It Out Of The Park
February 25, 2022...organize all your procedures and processes into workflows that can help you diagnose and fix customer problems quickly. For instance, a few paragraphs and visual flowcharts can help you do...
Exceeding Customer Expectations in a Post-COVID World
February 18, 2022...promptly than ever with visual and high-quality content that offers detailed answers to your customers. It can also help cut down the back-and-forth explanations over email, leaving no room for...
5 Beginner Mistakes When Using Asynchronous Video
February 23, 2022...to deliver better customer experiences and ultimately improve your conversion rates. Asynchronous video provides incredible opportunities to share internal updates, make product walkthroughs for your customers, and share visual explanations. ...
Making The Workplace Modern: A Business Case for Async Video
February 28, 2022...lives, the format ise invaluable in workplaces, too, with the ability to strengthen customer relationships, improve team building, boost employee engagement and efficiency. Research by visual communications platform Canva shows that nearly...
What to Look for When Hiring a Customer Success Agency
March 07, 2022...can allow your customer support team to interact with your customers personally by offering tailored visual content. For instance, the team at Gainsight uses Zight (formerly CloudApp) to reduce 2-3 typed customer...