Top 40 Best Customer Service Software Tools in 2024

From shared inboxes to automation magic, the best customer service software tools define how you engage customers, manage inquiries, and craft personalized marketing experiences. Luckily, we have listed the best 40 customer service software tools to cater to different customer needs.

Zight | October 02, 2021 | 23 min read time

Article Last Updated: February 01, 2024

Top 40 Best Customer Service Software Tools in 2024

Managing customer service is difficult, from managing dozens of support cases daily to keeping track of each case and its status. With many customer service team members, manual work causes headaches and frustration in establishing an effective customer experience. That’s where customer service software simplifies your workflow and allows you to keep pace with customer demand for an exceptional customer service experience.

Customer service software makes your employees more efficient and helps you provide a better customer experience by allowing multiple staff members to view and respond to support tickets simultaneously. It lets you cut costs by streamlining repetitive tasks via automation tools such as automated responses.

A customer service tool allows you to save time by managing customer requests from anywhere using mobile apps or web-based interfaces (versus logging into different applications on different devices). Let’s get some more understanding of customer service software.

Understanding Customer Service Software

Customer support software comes in all shapes and sizes. The most common and convenient way to categorize support tools is to divide them by communication channels.

There are five channels that customers can use for contacting businesses and requesting support — live chat, email, social media, phone, and self-service centers.

With these categories, there are corresponding types of customer support tools:

  1. All-in-one customer service software that covers everything within one omnichannel tool.
  2. Live chat to manage real-time inquiries and requests via an online messenger app.
  3. Help desk to track, tag, and manage everything related to email.
  4. Social media tools to effectively communicate and interact with high-value users.
  5. Knowledge bases to create pre-made guides to answer customer’s common questions.

In this read, we’ll lay out some of the best customer service software available in the market. Let’s get started!

Best 40 Customer Service Software Tools

1. Zight

Zight

Zight takes the crown as our top pick! Why? It’s not just the right customer service software, but it also seamlessly blends streamlined workflows and personalized customer interactions. This positions it as a must-have tool for businesses aiming to provide the best customer service and boost customer satisfaction.

Features

  • Quicker Issue Resolution: Zight empowers customer support teams to respond with unparalleled clarity and speed. It is designed to enhance the efficiency of customer support teams by avoiding lengthy email threads and chats to streamline communication. The personalized customer interactions and seamless content sharing contribute to faster ticket closures, enhancing overall alignment and customer satisfaction.
  • Elevated Customer Experience: Zight is an ideal customer support solution since it provides personalized video messages, screen recordings, and annotated screenshots. This unique approach ensures that customers receive the help they need in a format that suits their preferences, resulting in happier customers and improved customer satisfaction rates.
  • All-in-One App: Forget the hassle of juggling multiple tools for screenshots, videos, screen recordings, and GIFs. Zight consolidates all these functions into a unified application, making it a one-stop solution for managing consistent and seamless support across multiple platforms. These omnichannel capabilities make it ideal for businesses dealing with customer queries across various channels, including live chat, email, social media, phone, and self-service centers.
  • Annotations for Clarity: The platform’s emphasis on clear communication, with features like annotations and visual aids, makes it suitable for teams aiming to convey information precisely and clearly. Whether it’s quick drawings, arrows, lines, emojis, or shapes, these annotations help highlight essential details and ensure that information is communicated effectively. Sensitive information can be easily blurred, maintaining security and professionalism. Since these annotation features add a layer of clarity to your support interactions, they can be beneficial in industries where detailed and accurate communication is crucial.
  • Collaborative Features: Besides elevating the customer support experience, Zight’s collaborative features, such as annotations, analytics, and content sharing, make it suitable for companies that value teamwork and want to enhance collaboration among team members.
  • Integration with CRM: Zight seamlessly integrates with CRM (Customer Relationship Management) systems, aligning marketing and sales operations with customer service functions. This integration benefits businesses looking to unify their customer-related processes into a cohesive platform.
  • Customizable Workflows: Zight’s customization options, including preferences for shortcuts, make it ideal for businesses with unique workflows. This allows teams to tailor the software to their specific needs, promoting a more efficient and adaptable customer service environment.
  • Analytics for Informed Decisions: Zight provides analytics tools, allowing businesses to track content views and team productivity. This focus on data-driven decision-making is ideal for organizations seeking continuous improvement in their customer service strategies.
  • Seamless Content Sharing with Embedding: Zight’s features, such as content embedding, annotations, and collections, make it ideal for businesses prioritizing organized content management and efficient sharing. This is crucial for customer service agents who rely on visual aids, screenshots, and videos in their customer support interactions.

Pricing

Zight offers flexible pricing plans catering to diverse business requirements. Whether you’re a small team or an enterprise, Zight provides scalable solutions, ensuring optimal value for your investment in customer service software. They include:

  • Free plan
  • Pro– $9.95
  • Team– $8
  • Enterprise– Custom pricing

2. HubSpot Service Hub

HubSpot Service Hub

HubSpot Service Hub is an all-around customer service software connecting various tools into one interface. It offers users a seamless and effective customer support service that will improve their productivity. The plugin integration allows users to create an online store from the same platform they can handle their customer inquiries.

Features

The Service Hub has a dedicated support team that works 24/7 and an advanced ticketing system to help your team assist customers via email or phone who face software problems.

It also has a free live chat tool that you can install chatbots on and expand the bandwidth of your chatbot, which is a huge plus because it’s always nice to have your chatbot available whenever you want.

On top of that, there’s even a knowledge base that helps customers find answers to their questions quickly without having to chat with a rep. All of these tools are synced with the HubSpot CRM so that you can align marketing and sales operations alongside your customer service functions.

Pricing

  • Service Hub Starter– Starts at $18 per month
  • Service Hub Professional– Starts at $450 per month
  • Service Hub Enterprise– Starts at $1,200 per month

3. LiveAgent

LiveAgent

LiveAgent is another platform-based software that includes tools to support your call centers and a CRM. If you want basic live chat functionality for your website or call center, LiveAgent could work for you.

Features

LiveAgent’s standard call center includes common features such as call transfers, routing, callbacks, and recording. However, if you need additional features like email marketing or sales automation tools, other options offer those, along with live chat capabilities — though they may cost more.

This product’s primary focus is its ticketing features and offers live chat. To use LiveAgent as an all-in-one customer service system software for live chat, help desk, knowledge base, and call center tools.

Pricing

  • Small Business– $9 per month billed annually
  • Medium Business– $29 per month billed annually
  • Large Business– $49 per month billed annually
  • Enterprise Business– $69 per month billed annually

4. Gong

Gong

Gong has customer service software that supports your agents in providing more engaging customer interactions. For example, it has tools to analyze phone conversations between customers and service representatives.

Features

It can also use that data to detect when an agent is rude or impatient to a customer. Agents can see how much they speak versus listen, and they can look at sentiment analysis reports that assess how well a conversation will keep track of each case’s success.

Pricing

  • For up to 49 users, it’s $5,000 (base price) + $1,600 per user per year billed annually
  • For 50 – 99 users, it’s $5,000 (base price) + $1,520 per user per year billed annually
  • For 100 – 249 users, it’s $5,000 (base price) + $1,440 per user per year billed annually
  • For 250+ users, it’s $5,000 (base price) + $1,360 per user per year billed annually

5. Intercom

Intercom

Intercom takes live chat to the next level by installing chat widgets on your website, mobile app, and other digital properties. This allows your customers to chat with agents from anywhere on any device.

Intercom’s customer service is stellar; they are the top-rated customer service software, according to G2 Crowd! They also have an impressive list of clients, including Twitter, Shopify, Slack, Facebook, Salesforce, and Spotify, among many others.

Features

This omnichannel tool features a range of helpful options, including live chat, help desk, knowledge base, product tours, chatbots, and email marketing.

Although their prices are slightly higher than most competitors, they charge more for active contacts, bots, and product tours. But given the efficiency and quality, this platform is an excellent option for enterprises able to pay a bit more for their customer service software.

Pricing

  • Starter– $74 / month billed annually
  • Pro– Custom pricing
  • Premium– Custom pricing

6. Podium

Podium

Podium is a live chat messaging tool that allows customer service members to interact in engaging and helpful conversations.

Features

There is a live chat feature that includes internal communication channels so agents can communicate with each other privately or on time-sensitive cases.

This leads to faster response rates and customer satisfaction rates. Podium’s simple features allow employees and customers to use the tool easily.

Pricing

  • Essentials– $249/ month billed annually
  • Standard– $409/ month billed annually
  • Professional– $599/ month billed annually

7. TeamSupport

Team support platform

TeamSupport is a service platform that specializes in self-service tools.

Features

It has a “Customer Hub” and an “Agent Hub” where customers and agents can register for support. Information is accessible to all users and easy to find using search engines. This knowledge base allows customers and employees to refer to and gain insight into support issues.

Pricing

  • Essential Support– $49/agent/month
  • Enterprise Support– $69/agent/month
  • Complete Customer Support Suite– $119/agent/month

8. Sprout Social

Sprout Social

Sprout Social provides businesses with tools that manage social media engagement.

Features

Part of this includes a Sprout Community tool that allows users to ask questions. The community feature allows you to create a hub for your online presence where people can ask questions and interact with you without being on social media.

It also brings some SEO benefits since it creates more content for the site and the content created on your social media platforms. It’s a great way to engage with customers and build relationships with them outside of just responding to their inquiries via email or direct message. Sprout Social is also easy to use, making it ideal if you aren’t tech-savvy or don’t have someone on staff who can manage it for you.

Pricing

  • Standard– $249 per month and each additional user +$199/month
  • Professional– $399 per month and each additional user +$299/month
  • Advanced– $499 per month and each additional user +$349/month
  • Enterprise– Custom-built plan to meet your needs

9. SysAid

SysAid

SysAid uses a modular approach for its platform, which is different from other help desk providers.

Features

It also allows you to make changes in your help desk software without worrying about the whole system going down. The service also has a built-in knowledge base, which is useful when sharing information with the customer.

You can also use it as a self-service portal for customers who want to find answers independently. SysAid is also very scalable, and you can add or remove modules as needed, making it easy for small businesses to start with a smaller plan and then upgrade later on if they need more features.

Pricing

  • SysAid provides a tailor-made price quote for different customer service teams

10. Kustomer

Kustomer

Kustomer is not like regular ticket systems. It’s a different kind of tool for customer service. It helps you solve problems faster by using smart, data-driven processes. This customer service platform allows you to:

  • See all the details about a customer in one timeline.
  • Get requests from anywhere and reply in one place.
  • Set it up to do tasks automatically, making things easier.

Features

Kustomer uses a cool timeline feature to display your customers’ data in one easy-to-understand view. You can see data by day, week, month, or year, and data can be shown in a line chart, bar chart, or stacked bar chart.

Data such as previous purchases and customer activity is available and organized for you to view customer data in an easy-to-understand report. Kustomer also features a single-thread chat that combines communication from elsewhere into one convenient place regardless of where the conversation started.

Pricing

  • Enterprise– $89 a month per user
  • Ultimate– $139 a month per user

11. HappyFox

HappyFox

HappyFox can stand toe to toe with pretty much every other software provider on this list. What makes them unique is that they offer a free version of their software suitable for up to 3 agents.

Features

HappyFox also has excellent features, such as the ability to sync with Google Calendar and Outlook and integrate with other popular tools like Zendesk and Salesforce. The custom reports are an exciting feature that can help your team track and review performance and improve CSAT to ensure you providing your users with the ultimate customer experience.

Additional bonuses include personalized ticket views so each rep can organize their dashboard to best work with their workflow, integrations with most major business apps, and “canned actions” so you can reply to customers quickly and consistently.

Pricing

a). Agent-Based Pricing

  • Mighty– $29/ agent per month billed annually
  • Fantastic– $49/ agent per month billed annually
  • Enterprise– $69/ agent per month billed annually
  • Enterprise Plus– $89/ agent per month billed annually

b). Unlimited Agents

  • Starter– $1499 per month billed annually
  • Growth– $1999 per month billed annually
  • Scale– $2999 per month billed annually
  • Scale Plus– $4999 per month billed annually

12. Help Scout

Help Scout

When you sign up for Help Scout’s customer service software, you obtain something they refer to as a mailbox.

Features

Their standard $25/month plan gives you three mailboxes on top of live chat and knowledge base features. This means you can connect up to three email addresses to your account and receive emails from all in one dashboard.

Considering the price, HelpScout is an easy and intuitive option for customer support teams. They offer live chat with a knowledge base integration so your customers can easily switch between these two tabs and contact your team only if they haven’t found the answer in your help center.

Pricing

  • Standard– $20 per user​​ per month
  • Plus– $40 per user​​ per month
  • Pro– $65 per user​​ per month

13. Zendesk

Zendesk

Zendesk offers software with a wide range of features covering help desk, live chat, a knowledge base, and a cloud call center. Being one of the oldest tools on the market, it has withstood the test of time, but it might not be everyone’s favorite regarding user experience.

Features

Ticketing with Zendesk does stand out as a great feature, and you probably can’t find a help desk solution as developed and feature-rich. This is an excellent option if ticketing is the primary way your team provides customer support.

Pricing

a). Zendesk Suite Plans

  • Suite Team– $55
  • Suite Growth– $89
  • Suite Professional– $115
  • Suite Enterprise– Custom pricing

b). Zendesk Sell plans

  • Sell Team– $19 per agent/month
  • Sell Growth– $55 per agent/month
  • Sell Professional– $115 per agent/month

14. Hiver

Hiver

Hiver describes itself as “client servicing made simple.” This tool allows support teams to collaborate more efficiently, make data-driven decisions, and give customers a seamless experience.

Features

With Hiver, you can turn emails into actionable tasks and assign them to team members without leaving Gmail, communicate and collaborate with your team using private notes, and automate workflows based on conditions.

Pricing

  • Life– $15/user/month
  • Pro– $39/user/month
  • Elite– $59/user/month

15. Salesforce Essentials

Salesforce Essentials

Salesforce Essentials (free for the first 14 days) has features that helped us consider it a top customer service software.

Features

It’s one of the best tools for managing contacts by automatically syncing customer data from your email, saving reps a ton of time and not having to input manually. Being sales-oriented, its Essentials product is also great for long-term deals and managing customer relationships.

It has a well-organized system for handling customer tickets (they call them “cases”) and queues.

Lastly, when considering its integration options, metric tracking, and mobile abilities, Salesforce Essentials can be well worth its price for the right customer support team.

Pricing

  • Salesforce Essentials– $25/user/month
  • Salesforce Lightning Professional– $100/user/month (billed annually)
  • Salesforce Lightning Enterprise– $175/user/month (billed annually)
  • Salesforce Lightning Unlimited– $325/user/month (billed annually)

16. HelpDocs

HelpDocs

HelpDocs simplifies the creation of user-friendly knowledge bases, offering a seamless experience for businesses aiming to streamline and enhance customer support.

Features

With a focus on rich content creation, enabling images and videos and customizable templates for FAQs and guides, HelpDocs customer service software allows businesses to address customer queries efficiently.

Businesses can leverage customizable templates for a personalized touch to create comprehensive resources, reduce the workload on your customer support team, and empower your team to manage support cases efficiently.

Pricing

  • Start– $55 per month billed annually
  • Build– $109 per month billed annually
  • Grow– $219 per month billed annually

17. Hootsuite Inbox

Hootsuite Inbox

With Hootsuite Inbox, you can bring together social media engagement and customer service effortlessly by managing all your social media messages in one convenient spot. This includes private messages, DMs, public posts on your profiles, comments, mentions, emoji reactions, and more.

Features

The all-in-one customer service software workspace is a breeze to use, letting you:

  • Keep track of everyone’s interactions with your brand across all social media accounts so your team can personalize replies with the proper context.
  • Add notes to customer profiles (it integrates with Salesforce and Microsoft Dynamics for seamless operations).
  • Work with easy message queues, task assignments, statuses, and filters as a team.
  • Keep an eye on response times and CSAT metrics.

And if that’s not enough, Hootsuite Inbox has smart automation like automated message routing, auto-responses, saved replies, automatic customer satisfaction surveys triggered automatically, and cool AI-powered chatbot features.

Pricing

  • Professional– $99 per month
  • Team– $249 per month
  • Enterprise Custom

18. Groove

Groove

If your business has moved beyond using just email for customer support and is now handling inquiries from various channels, Groove will be handy. It is a multi-channel customer support platform combining ticketing, knowledge base, and collaboration features for efficiently resolving issues.

Features

One standout feature is Groove’s shared inbox, perfect for teams transitioning from basic email to customer service. This feature simplifies life by letting you assign a ticket straight from the inbox, saving you clicks and unnecessary steps. You can set rules, tags, canned replies, and custom folders to match your style and reduce repetitive tasks.

And here’s the exciting part – Groove has recently added some smart AI features to its customer service software. Now, you can use generative text for instant replies and even summarize lengthy customer conversations.

Pricing

  • Free
  • Standard– $12 Per user, Per month
  • Premium– $20 Per user, Per month
  • Advanced– $40 Per user, Per month

19. Mailchimp

Mailchimp

MailChimp is a versatile tool that lets you create eye-catching email newsletters and keep tabs on their performance. But there’s more to the story – the customer support software allows you to organize your customers into different groups, simplifying the process of sending personalized messages that resonate.

Features

Think email automation, audience insights, behavioral targeting, sleek email templates, landing pages, pop-up forms, retargeting ads, and even a customer journey builder. Don’t miss out on A/B testing to fine-tune your strategies.

MailChimp smoothly integrates with a bunch of customer service tools, including LiveAgent. This means this customer service software can manage subscriptions and unsubscriptions from specific mailing lists directly from your help desk software.

Wait, there’s more. MailChimp doesn’t stop at emails; its Website & e-commerce plans offer an e-commerce website builder, SEO tools, sales reporting, and social posting—all bundled up neatly.

Pricing

a). Marketing

  • Essentials – starting at $9.99 per month with 500 contacts
  • Standard – starting at $14.99 per month with 500 contacts
  • Premium – starting at $299 per month with 10,000 contacts

b). Website & eCommerce

  • Free – $0 per month + 2.0% transaction fee and Stripe processing fees
  • Core – $10 per month + 1.5% transaction fee and Stripe processing fees
  • Plus – $29 per month + 0.5% transaction fee and Stripe processing fees

20. Clickdesk

Clickdesk

Clickdesk is a versatile customer service software that empowers businesses to enhance their support capabilities through text, voice, and video communication channels.

Features

One notable feature is the real-time visibility into customer messages, allowing agents to see what customers are typing before sending the message. This enhances response time and ensures timely assistance.

To encourage customer engagement, ClickDesk offers customized pop-up boxes in multiple languages. This feature prompts customers to reach out, creating a more accessible and inclusive communication environment.

In addition, ClickDesk includes an integrated help desk. This centralized system helps organizations ensure that customer inquiries are tracked, categorized, and addressed efficiently, leading to a more organized and streamlined support process.

Pricing

  • Free for 10 users
  • Lite– $14.99 per month
  • Pro– $24.99 per month
  • Enterprise– $39.99 per month

21. Gorgias

Gorgias

Gorgias is an efficient solution that empowers companies to handle customer support requests seamlessly, irrespective of the communication channel. Customers have the flexibility to connect with Gorgias through various channels; all streamlined into a single platform for effortless tracking.

Features

Gorgias extracts customer data, interactions, and order histories, offering a comprehensive view of your performance. Its mastery of automating repetitive tasks reduces unnecessary contact with buyers and allows highly personalized content and routine customer service tasks to run on autopilot.

The platform offers fundamental automation features like rules, macros, chat campaigns, and satisfaction surveys in all plans. Additionally, Gorgias provides an advanced automation add-on, enabling the setup of highly interactive customer flows.

Pricing

  • Starter– 50 tickets per month but only available monthly
  • Basic– $50 per month
  • Pro– $300 per month
  • Advanced– $750 per month
  • Enterprise– Custom quote

22. Jira Service Management

Jira Service Management

Jira is a bug-tracking and project management tool that agile software development teams utilize. This software empowers users to efficiently generate and organize issues, assign tasks, and monitor work progress.

Features

Jira provides Scrum and Kanban boards to help customer service teams visualize and manage their workflows efficiently, ensuring tasks are organized, and progress is tracked.

The Jira platform has roadmaps that allow customer service teams to plan and strategize their projects effectively by visually representing project timelines, milestones, and goals, aiding in better coordination and communication. Also, automation can be applied to repetitive tasks, ensuring teams can focus on more complex customer support issues and improve overall productivity.

Pricing

  • Free– $0 for 3 agents
  • Standard– $22.05 per agent
  • Premium– $49.35 per agent
  • Enterprise– Custom

23. Aircall

Aircall

Aircall presents an effective solution for companies aiming to streamline customer communication across diverse channels at scale. Whether catering to customer service or sales teams, Aircall’s cloud-based telephony software excels, offering a unique advantage as a desktop application—a feature particularly beneficial for larger enterprises seeking an excellent option for companies looking beyond conventional tools to enhance their customer support capabilities.

Features

With features like advanced call routing to direct calls to the right person, interactive voice response (IVR) for personalized caller interactions, and a shared call inbox to enhance team collaboration.

Aircall’s call conferencing solution facilitates real-time communication, while call queuing minimizes wait times for improved customer experiences. In addition, Aircall’s analytics show how your calls are going and easily connect with other tools you might use.

Pricing

  • Essentials– $30 /license
  • Professionals– $50 /license
  • Custom– Contact for a quote

24. Zoho Desk

Zoho Desk

Zoho Desk is the only free customer support software incorporating SLA tracking capabilities seamlessly. This becomes particularly advantageous when you need to manage and prioritize ticket responses within the boundaries of a service contract.

Features

Businesses aiming to streamline and automate customer service activities will find Zoho Desk beneficial. It efficiently notifies users and assigns tasks for new tickets. The platform also boasts macro automation options, simplifying repetitive tasks like sending acknowledgment emails, creating tasks for team members, or updating status fields—all achievable with a single click. This feature also makes Zoho Desk suitable for businesses seeking to enhance their customer support workflow without a hefty investment.

Pricing

  • Standard– $12/user/month billed annually
  • Professional– $20/user/month billed annually
  • Enterprise– $35/user/month billed annually

25. ClickUp

ClickUp

Businesses across various industries, from startups to established enterprises, can benefit from ClickUp’s customizable and user-friendly platform. It’s perfect for creating to-do lists, managing projects, setting reminders, and keeping track of your team’s goals.

Features

The customer service software includes checklist templates, goal tracking, workload charts, reminders, a robust wiki and docs system, automation, time tracking, scheduling, API integration, and comprehensive reporting tools. The collaborative features ensure smooth communication within your team, enhancing overall productivity.

Pricing

  • Free Forever
  • Unlimited– $7 per member per month
  • Business– $12 per member per month
  • Enterprise– Contact sales

26. ActiveCampaign

ActiveCampaign

ActiveCampaign is a great user experience automation platform for small and mid-sized businesses trying to enhance customer engagement through powerful segmentation and personalization across various channels. This service cloud solution combines email, marketing, sales automation, and top-notch customer relationship management.

Features

With its intuitive drag-and-drop email builder, creating compelling campaigns becomes a breeze. The platform goes beyond emails, offering site and event tracking, impressive landing page capabilities, lead capture forms, and effective lead scoring.

You can even nurture prospects through SMS, adding a personal touch to your interactions. Robust reporting tools and a comprehensive CRM system round out the package, providing you with valuable insights into your customer interactions.

Pricing

  • Lite– $29per month, billed annually
  • Plus– $49 per month, billed annually
  • Professional– $149 per month, billed annually
  • Enterprise– Talk to sales for a quote

27. Bitrix24

Bitrix24

Bitrix24 offers more than contact and deal management; unlike other free service tools, it provides an entire CRM system. The customer service softwares throws in project tracking, e-commerce tools, and sales automation features, making it ideal to make your customer interactions smooth and efficient.

Features

But wait, there’s more! The package includes free contact and deal management, project tracking, e-commerce support, and sales automation features.

Small and mid-sized businesses looking to elevate their customer service game without the hefty price tag will primarily benefit from it.

Pricing

  • Basic– $49 includes 5 users
  • Standard– $99 includes 5 users
  • Professional– $199 includes 5 users
  • Enterprise– $399 includes 5 users

28. Emplifi.io (Socialbakers)

Emplifi.io (Socialbakers)

Socialbakers seamlessly blends social listening, content analysis, and AI persona mapping with powerful analytics and benchmarking to elevate your social media marketing strategies.

Features

This software equips you with a suite of features, including the power of social listening to tune into trends, audience analysis for targeted campaigns, and influencer marketing campaigns for expanding your reach.

It simplifies content scheduling and publishing, providing insights through analytics and benchmarking. You can manage your community and leverage the prowess of a social AI chatbot for instant interactions.

Pricing

  • The Essentials – $240 per month for ten profiles or $480 per month for 20 profiles
  • The Complete Socialbakers Solution – Custom pricing

29. Front

Front

Front is a system that pulls all the strings behind the scenes to make your business shine, especially if your customer support revolves around emails and you’re tired of the chaos. It ensures all your customer conversations from SMS, live chat, and Facebook all neatly gathered in one place, just like emails.

Features

First, its Shared Inbox is like a hub for all your messages, ensuring communication delight. No more jumping between platforms; it’s all in one tidy place. Add Live Chat to the mix for real-time support that’s fast.

The customer service software also allows you to elevate teamwork through seamless Team Collaboration, ensuring everyone’s in sync. Lastly, you can let automation take care of the dull stuff, liberating you for more exciting endeavors.

Pricing

  • Starter: $19 /seat/mo billed annually, 2-10 seats
  • Growth: $59 /seat/mo billed annually, minimum 20 seats
  • Scale: $99 /seat/mo billed annually, minimum 20 seats
  • Premier– $229 /seat/mo billed annually, minimum 50 seats

30. Monday.com

Monday.com

Monday.com is designed for versatility and works to streamline business operations. It empowers users to craft tailor-made tools and applications across a spectrum of functions—project management, sales, CRM, marketing, design, HR, IT, or DevOps, you name it.

Features

This platform makes delegating tasks a breeze, thanks to intuitive features that keep everyone in the loop. The notification system adds a layer of brilliance, ensuring no team member misses crucial updates. Other features like whiteboard collaboration, embedded documents, updates section, and activity logs create a cohesive workspace where every detail is at your fingertips.

Pricing

  • Free– 0 free forever
  • Basic– $8 seat/ month billed annually
  • Standard– $10 seat/ month billed annually
  • Pro– $16 seat/ month billed annually
  • Enterprise– Contact sales

Free Customer Service Software

1. HelpSpot

HelpSpot

HelpSpot is excellent for small customer support teams that want to get familiar with fundamental customer support concepts like knowledge base and ticketing but don’t have the luxury of hiring a more experienced customer support person.

Features

HelpSpot has the basic features of a help desk, such as a ticketing system and reporting features, but it also allows you to send out customer satisfaction surveys. This lets your team fully understand the customer experience and what can be improved.

2. Freshdesk

Freshdesk

Freshdesk is help desk software that unifies customer messages into one continuous thread: no more multiple inboxes or lost conversations. With Freshdesk, you can see all your customer’s questions in one place and respond to them quickly, making it easy to keep track of open conversations and recall important information.

Features

Freshdesk provides a powerful way for companies to manage customer support requests at scale, regardless of channel. Customers can reach Freshdesk through multiple channels, which get filtered into one channel for easy tracking. The help desk software can be accessed through mobile and desktop platforms, allowing customers and employees to respond on whatever platform.

A great option when thinking about long-term customer relations, Freshdesk is a great non-traditional tool for customer support teams.

3. Hesk

Hesk

Hesk is a reliable, cloud-based ticketing system that’s easy to use and set up. It lets your team create, track, and resolve tickets from anywhere. Ticketing systems are an essential part of the management of any business. They keep track of all your customer requests and inquiries so you can quickly and efficiently address them.

There are hundreds to choose from, but only a few that meet the needs of small businesses. Hesk is one of those ticketing systems that provides small businesses with a reliable solution for managing customer or client tickets. It’s cloud-based, which means you can access it wherever you are on any device (including mobile), and it allows your team to work together seamlessly across time zones and locations.

4. ConnectWise Control

ConnectWise Control

ConnectWise Control has a service level agreement (SLA) feature that can help management set clear expectations for customer support. It is an all-inclusive billing system that can be customized to include multiple products and services, making it easier to manage your business finances.

Features

It also includes a contract management feature that allows you to create contracts with customers or vendors and helps you keep track of your contractual obligations at any time. ConnectWise Control includes a ticketing system that provides users with a simple way to assign issues to team members and track their progress in resolving them through the software’s interface.

The ticketing system also makes it easy for team members from different departments within the organization to collaborate on resolving issues without having to email back and forth or use other communication methods outside of the platform itself.

5. Deskero

Deskero

Deskero makes switching to a shared inbox tool easy if your customer service team primarily operates through email. This email integration feature lets you import and transform emails into customer support tickets. With Deskero, you can easily simplify the ticketing process and avoid the tedious tasks of organizing cases with their effective software and platform.

6. Pipefy

Pipefy

Pipefy has both customer service tools and resources that help your customer service team better manage your business. It’s an online help desk that allows you to quickly answer customer questions, track issues, and have a central hub for all customer communication. Pipefy’s organized communication software helps establish a consistent and straightforward onboarding process.

7. DiamanteDesk

DiamanteDesk

DiamanteDesk’s fully open-source software puts you in control of everything—the code base, customizations, development, or seamless integrations.

While the learning curve is steeper than others on this list, DiamanteDesk is tailored for companies with teams familiar with Stack and Bootstrap. The unique software service boasts a diverse team with expertise in various languages, programming, and managerial backgrounds, ready to support you every step of the way.

Offering ticket system management, a helpdesk, customer relations, and streamlined data organization, DiamanteDesk stands out as a comprehensive solution for businesses seeking flexibility and customization in their customer service approach.

8. oSTicket

oSTicket

osTicket is a renowned open-source support ticket system that effortlessly integrates inquiries from emails, phone calls, and web-based forms into a user-friendly, multi-user web interface.

With osTicket, the management, organization, and archival of support requests and responses converge into a centralized hub. This streamlined approach ensures that all customer interactions are easily accessible, allowing you to provide the accountability and responsiveness your customers deserve.

9. Uchat

Uchat

UChat streamlines customer service with its intuitive chatbot builder for Facebook Messenger, WhatsApp, and Instagram. Ideal for businesses seeking real-time engagement, you can seamlessly integrate UChat with your Google Business Profile. It automates messages, lead qualification, and sales effortlessly, letting UChat handle the communication.

The software extends its utility to phone calls through a tailored Interactive Voice Response (IVR) system, managing transfers, messages, and payments. With user-friendly templates and customization options, create a tailored chat experience for customers. UChat will be ideal for businesses looking to enhance customer interactions and streamline communication across various channels.

10. Crisp

Crisp

Crisp isn’t just a support tool; it’s a growth engine. The knowledge base feature empowers customers with self-help resources.

The tools with this customer service software go beyond solving queries; they create a modern customer experience, impacting lead generation, customer help, and overall satisfaction. Also, there is a website chat widget acts like a 24/7 guard, engaging potential customers effortlessly.

Ready to chat with us about how to save time, money and help your team communicate better?