Talking AI led experience with Deon Nicholas and Dan Watkins of Forethought

How AI can help speed up customer experience and increase loyalty

Zight | July 06, 2020 | 1 min read time

Article Last Updated: July 30, 2023

Talking AI led experience with Deon Nicholas and Dan Watkins of Forethought

Customer support is at the root of a good experience. As a fast growing product supporting customer support, Forethought is a leader in its understanding of connecting with customer needs.

On this episode of The DNA of An Experience, Deon Nicholas (Founder/CEO) and Dan Watkins (President) talk through the future of experience business, the modern workplace, and how Forethought is helping small – enterprise businesses connect

What we talked about

  • What does the modern workplace look like to you?
  • What are some tips you have learned as a leader during this moment?
  • What is the DNA of a good customer experience
  • What does your company do to create an experience for a customer?
  • What do you think is the future of the experience business?

To listen to the audio of the podcast go here

Ready to chat with us about how to save time, money and help your team communicate better?