Improve Customer Experience With the New Zapier and Zight Integration

Zapier and CloudApp together make for even more productivity

Zight | February 22, 2019 | 4 min read time

Article Last Updated: November 07, 2023

Improve Customer Experience With the New Zapier and Zight Integration

According to a recent study, 76% of consumers point to customer experience as an important factor in a purchasing decision with 86% saying they are willing to pay more for a great customer experience.

For our customers looking to be on the cutting edge of customer experience, we have some great news. Today we announced that you can now connect over 1,000+ apps to Zight (formerly CloudApp) via Zapier integrations. Create quick screen recordings, GIFs, or use the snipping tool to annotate a note then send it to Slack, Salesforce, Hubspot, email, Trello, or Twitter through the Zight (formerly CloudApp) Zaps. Quickly store your drops in Google sheets or upload files directly to Google Drive or Dropbox. You can start by using the Zight (formerly CloudApp) Zap templates with your Zapier account.

Whats new in the Zapier and Zight (formerly CloudApp) integration?

The new Zight (formerly CloudApp) and Zapier integration focuses on creating a quicker connection point for our customers. The ability to use the existing templates we have created and to connect with other tools that people use every day will create greater use and sharing opportunities in your workflow.


You can start an automation based on a drop created, viewed or deleted. Take any action you want:

Custom File Storage
Upload files directly to Dropbox, Google Drive, Box

Social Sharing
Automatically share to Twitter, Linkedin, Facebook

3rd Party Video Hosting
Share straight to YouTube, Vimeo, Wistia, Vidyard

Team Collaboration
Send new content straight to a Slack channel. Send yourself an email notification when someone viewed your content.

Bug and Feature Tracking
Add detailed content descriptions to JIRA and Trello

Improve Customer Experience with Quick Visuals in Your Workflow.

Video is becoming the new form of quicker and more contextual medium for conversing with colleagues and customers. Zight (formerly CloudApp) integrations with Zapier, and existing integrations with Slack, Trello, Jira, and others, will put your more efficient notes and videos on display in a variety of workflows that you use every day.

For example, when there is a bug in your code, you can use Zight (formerly CloudApp) to create a annotated drop or video of the issue, post that in a ticket in Jira and shoot a note to an engineer in Slack. With Customer Support, you could create a quick troubleshoot video or GIF to resolve an issue and post to Zendesk or Slack. With Marketing or design, you can sent a video or annotated screen shot to Trello for project management, send a note via Slack, and update Salesforce for an Account Executive.

Setup is easy!

Zapier is designed for businesses who need to integrate tools quickly and easily. To get moving immediately, we have some popular Zap templates available now. Simply go to the Zight (formerly CloudApp) and Zapier integration page, signup for Zight (formerly CloudApp) (if you don’t have it already), and connect to Zapier.

Plan, draft, and revise marketing campaigns

Use screenshots, GIFs and videos instead of long word-only emails to deliver feedback to the teammates or agencies you work with. Use any of our native integrations or those through Zapier to work efficiently in your favorite app: Slack, Trello, Google Docs, Dropbox, and more

What should you do first?

We know you can hardly contain your excitement about this announcement. Take a deep breath and consider these next steps

  • Sign up you and your team for Zight (formerly CloudApp) (if you haven’t already)
  • Read help doc on creating Zapier integrations with Zight (formerly CloudApp) and view their intro to Zight (formerly CloudApp)
  • Connect Zight (formerly CloudApp) with Zapier integration
  • Visit the Zight (formerly CloudApp) page on Zapier

And then….

We are excited to offer you this update with Zapier by popular demand. Now that it’s available, here are some ways you can test out the new Zapier integrations with our pre-built Zaps.

  • Create Trello cards with your Zight (formerly CloudApp) drops
  • Store your drops on Google Drive, Box, DropBox, OneDrive and many more.
  • Update your team by drops to Slack or sending email messages that include the Zight (formerly CloudApp) drops


Share how you are using Zight (formerly CloudApp) and Zapier in some videos with our Twitter or Facebook pages.

Still have questions? Reach out to our support team by creating a ticket. Also, check out Zapier’s take on the integration.

Our users estimate they save about 30 minutes per video created. How much more can you save when the next steps are automated?

Get in front of the competition with visual communication. Try Zight (formerly CloudApp) for free.


Ready to chat with us about how to save time, money and help your team communicate better?