Gainsight is the defacto leader is customer success software. Some would even argue that Gainsight defined what customer success is today. As the CEO, Nick Mehta has learned the ins and outs of software to enable your success leaders, and how to create an experience for his own customers.
On this episode of The DNA of An Experience, Nick Mehta CEO of Gainsight and Joe Martin VP of Marketing at Zight (formerly CloudApp) talk through how to create an experience for a customer along every stage of the journey.
What we talked about
- Gainsight is a leader in Customer Success software, why is customer success so important?
- What is the DNA of a good customer experience and how can a company create one for deep loyalty?
- How can asynch video from a tool like Zight (formerly CloudApp) and real time video from a tool like Zoom help with customer connection?
- You have a new book coming out titled The Customer Success Economy. What are some key insights from the book that you want to share with us
- What is the future of experience business to you?
To listen to the audio of the podcast go here