Search results for visual
10 Common Customer Complaints & How to Address Them
February 07, 2018...have a little fun using emojis, GIFs, and visuals (where relevant!) to make the interaction feel less automated. 3. Make a Human Available Automation is fantastic and everything, but despite...
A Template to Present Your Customer Service Updates to Your Executive Team
December 13, 2017...2. Leverage Visuals: Incorporate visuals like icons, infographics, and short videos to make your presentation more engaging. Visual aids can help convey your message more effectively than text-heavy slides. 3....
4 Ways Screen Recording Saves Support Teams Time
October 06, 2017...brain simply shuts down. Screen recording helps people pay close attention and get more from your help in a shorter period of time. People are engineered to engage with visual...
How to Make a Video With Your Webcam Step-by-Step
June 12, 2017...are willing to help them personally Explain complex or technical solutions using visual aids and gestures Demonstrate empathy and professionalism, which can increase customer satisfaction and loyalty Reduce the number...
Buffer’s 5 Components of Customer Care
May 12, 2017...or less explanation. Reinforcing emails with visuals helps cut down on time and aids in customer clarity. Adding webcam video allows the customer to not just hear you, but see...
Zight (formerly CloudApp) Releases Annotate for Mac, Recent Funding and Integrations
March 07, 2017...CloudApp), we’re committed to accelerating productivity, making workflows faster, more visual and integrating into the services you use and love most. We recently rolled out native integrations within Trello and...
7 Things You Can Do With Zight’s Snipping Tool
July 22, 2021...friends and family, or anyone else you’re speaking to. Because videos, GIFs, and screenshots are visual, they’re easier to understand than a wall of text like you’d send in a...
Why You Should Start Using Asana Templates
June 11, 2021...thing for your team to worry about and allows them more time to focus on their work. Adding videos to Asana tasks Some people are visual learners and some are...
8 Reasons to Consider a Customer Support Role
June 02, 2021...Once you lock down a customer support role, consider using Zight (formerly CloudApp), a visual communication app that makes it easy to serve customers successfully. From screenshot features to image...
8 De-Escalation Techniques For Customer Service Reps
May 21, 2021...in a customer support tool like Zight (formerly CloudApp). Zight (formerly CloudApp) is a visual communication app that brings screen and webcam recording, GIF creation, and annotated screenshot features to...
What is NPS? A Guide to Net Promoter Score
May 12, 2021...which is to invest in high quality customer support tools. Zight (formerly CloudApp) is a visual communication app that combines screen recording, GIF creation, and screen annotation features into one...
Why Video Recording isn’t Music to Your Ears
May 03, 2021...customer service in which asynchronous video would be supremely useful. Talking through code out loud forces programmers into deeper understanding, and a customer with a visual demonstration of how to...