Increase The Efficiency of Projects Through Zight (formerly CloudApp)

Learn how Daniel uses Zight at Prezi to assist users faster.

Increase The Efficiency of Projects Through Zight (formerly CloudApp)
"With Zight, we can assist users faster and more clearly with screenshots. For example, the annotation feature is really useful for showing and highlighting items in a screenshot. Sending the URL and the immediate upload makes it much quicker than sending an attached file, which the end-user might not be able to open. Also, the customized domain makes it more professional."
- Dániel Kovács

About Dániel Kovács

Dániel uses Zight on larger and smaller projects related to their Support Team at Prezi.

Submitted by: Dániel Kovács

Learn how Daniel uses CloudApp at Prezi to assist users faster.

About our power user, Dániel Kovács

How’d you get into the Industry?

I have always wanted to work with customers and make sure that they are successful with the product they are using. I did my studies in Hungary about customer care. My passion for customer care started when I lived in the U.S. and saw how differently businesses communicate and provide support for their customers compared to how they communicated in Hungary.‍

When you start a new project, what process do you follow?

I have had larger and smaller projects related to our Support Team, and the main goal was to increase the efficiency of the support staff. I have created QA projects and workshops and have proposed the most effective tools for our team to use. These processes have allowed the support staff to work more efficiently and faster.

For example, one of my projects is to increase the quality of Support interaction with users. First, I create a mindmap and a rough draft. During this process, I use capture tools to gather all my information in Cloudapp. CloudApp has significantly increased the efficiency of my projects and work processes due to it being fast and extremely easy to use. Example: I use Cloudapp to make GIFS/screenshots when building knowledge bases for our Support Team agents.

What is the key to success for a new support team?

Going the extra mile for the users and doing anything possible to find a solution for them. It is also crucial for the Support Team to channel feedback to the product group in the most efficient way possible and act as the bridge between the end user and the product team.

Ready to Share Your Story? 

If you would like to share your story with other Zight users through our Community, we’d love to connect.

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