Zight + Zendesk Integration
Request and Share Screen Recordings in Zendesk
Install Zight from the Zendesk Marketplace, enable and authorize the integration for your Zendesk subdomain, then request customer videos or share screen recordings and screenshots from support tickets.
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Real Customers
How support teams use Zight with Zendesk
Real quotes from Zight case studies
"Leveraging Zight in our GitHub pull requests and during conversations with our Engineering team saves us about 50 minutes every day!"
"It's better if they can see a video while showing them how to use our software. It just saves so many steps."
"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."
"I love Zight Smart Actions! Documenting bug reports that used to take me 5-10 minutes now only take me 30 seconds."
Customer Story
Collect the context a ticket needs with video requests
After an administrator installs, enables, and authorizes the integration, support agents can request customer videos and share Zight screen recordings or screenshots from Zendesk tickets. The guide to reducing support tickets without hiding help explains where reusable answers belong, and the workflow for turning support video into a knowledge base article covers the handoff after a ticket is solved.
Read the case study
Where it earns its keep
Visual workflows for customer support
Request the customer's screen
Ask a customer to record what they are seeing from the Zendesk ticket so the support team can review the issue visually.
Reply with visual guidance
Share a Zight screen recording or screenshot when a visual walkthrough is more useful than a long written explanation.
Keep evidence with the ticket
Review the customer's recording alongside the ticket so support, product, or engineering can work from the same visual context.
Where it fits
See it in a workflow: Customer Support · Troubleshooting · Request → Diagnose → Resolve
FAQ
Frequently Asked Questions
Install Zight from the Zendesk Marketplace, choose the Zendesk account or subdomain to connect, then open Integrations in Zight, enable Zendesk, enter your subdomain, and authorize the connection.
Once the integration is authorized, agents can request customer videos and share Zight screen recordings or screenshots from Zendesk tickets.
A video request lets the customer show what happened on their screen. The support team can review that visual evidence with the ticket instead of relying only on a written description.
No. Screen recordings and screenshots can make an issue easier to understand and a reply easier to follow, but the number of replies and the resolution time depend on the issue and the support workflow.
Set up Zight for Zendesk
and review plan access
Install Zight from the Zendesk Marketplace, then enable and authorize the integration in Zight for your Zendesk subdomain.