Zight + Intercom Integration
Show, don't tell
in Intercom.
Drop a screen recording or annotated screenshot right into an Intercom conversation. The Zight Intercom integration lets support agents and customers communicate with visuals instead of long text threads, so conversations get resolved in fewer replies.
Trusted by 5m+ people who would rather show than tell
Real Customers
Why teams reach for Zight + Intercom every day
Real quotes from Zight case studies
"Leveraging Zight in our GitHub pull requests and during conversations with our Engineering team saves us about 50 minutes every day!"
"It's better if they can see a video while showing them how to use our software. It just saves so many steps."
"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."
"I love Zight Smart Actions! Documenting bug reports that used to take me 5-10 minutes now only take me 30 seconds."
Customer Story
How support teams cut resolution
time by 35%
Support teams need a way to help customers faster without writing long explanations. With Zight in Intercom, agents use visual communication to solve complex issues in a single interaction.
Read the case study
Where it earns its keep
Three jobs Zight + Intercom does better.
Resolve conversations faster
Attach a 60-second screen recording to any Intercom conversation and let the visual do the explaining. Customers get it on the first reply — no follow-ups needed.
Get cleaner bug reports
Capture exactly what customers experience instead of trying to decipher text descriptions. Annotated screenshots and recordings translate directly into actionable bugs.
Improve customer satisfaction
Customers who can see exactly what to do resolve their own issues faster. Clear visual answers reduce frustration and increase the likelihood of a positive CSAT score.
Where it fits
See it in a workflow: Customer Support · Troubleshooting · Request → Diagnose → Resolve
FAQ
Frequently Asked Questions
Nothing inside Intercom itself. Record with Zight's Mac, Windows, or Chrome app, copy the link, and paste it into the conversation — it works from your first message.
You drop a screen recording or annotated screenshot right into the conversation thread. A 60-second recording does the explaining, so most customers get it on the first reply.
No — anyone with the link can watch in their browser, no account and nothing to download. That matters in support, where every extra step slows the conversation down.
That's the point of the integration: a customer who can see exactly what to do resolves their own issue faster. Clear visual answers cut follow-up replies and make a positive CSAT score more likely.
See the difference
visuals make
Install Zight in Intercom and start closing conversations faster today.