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Watch How Zight Makes it Easy to Request Videos from Customers or Teammates.
Ways to Use Request Video
Resolve Tickets Faster with Visual Context
Let users record their screen to show exactly what’s going wrong, no more guessing based on vague descriptions.Capture Bugs with Full Clarity
Perfect for UI glitches, multi-step issues, or bugs that are tough to reproduce. Videos, paired with optional browser data logs, give your team what they need to solve the issue quickly.Simplify Escalations and Handoffs
Before escalating a ticket to engineering or QA, request a video to provide full context, reducing delays and back-and-forth between teams.Streamline Async and After-Hours Support
Not every issue needs a Zoom call. Let users respond on their time with a guided video flow that still gives your team everything they need.Request a Presentation from a Teammate or Client
Ask teammates or clients to record walkthroughs, updates, or recaps, no meeting needed.Ask for Beta Feedback
Send a Request Video link to beta testers and get rich, visual feedback straight from the source.How Request Video Works
Visual Feedback, Zero Friction
From the Zight dashboard, click on Request Video button to send a Request Video link to a customer, teammate, or user.
Your Customer Records in Seconds
They record a video from their browser, no sign-in or download required.
Integrated with Your Workflow
The video appears in your Zight dashboard in Request Links or connected support ticket.
Connect Request Video to Your Chatbot
Enable users to record their screen directly from the chat window. No friction, no confusion, just clear visual feedback.
"Using Zight we have seen considerable improvements in our ability to support our clients. We are no longer going back and forth with written explanations or spending numerous hours over the phone discussing the issues being faced. Zight’s request video solution allows our agents to observe problems first-hand and consequently provide solutions faster with more accuracy."
- Richard Pollocks, Internal Product Specialist, BGL CorporateWhy Zight vs. Jam or Birdie?
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Zight is built with SOC 2 Type II, HIPAA, and GDPR compliance, and hosted on AWS. We also support domain-level controls to keep your data private and protected.
Learn More About Our SecurityEmbed Instant Video Requests into Your Platform
Want to Bring Instant Video Requests to Your Own Platform?
With Zight’s SDK, you can seamlessly integrate Request Video into your website or app, allowing your users or customers to record and share videos instantly, just like the experience you’ve seen. Effortless video communication, built right into your platform.
Learn more about our SDK here..
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Get Zight For FreeFrequently Asked Questions
In most situations, Zight SDK can be implemented in less than a day with just a few lines of code. If a more complicated implementation is required, Zight can provide support to get you up and running as quickly as possible.
Zight SDK is compatible with multiple platforms including web (JavaScript), iOS (Swift), and Android (Kotlin/Java). This ensures you can integrate our video recording technology seamlessly, regardless of your development environment.
Yes, Zight SDK offers extensive customization options allowing you to align the video recording feature with your app’s branding and user interface design, ensuring a consistent user experience.
Zight is SOC 2 Type 2 compliant. User privacy and data security are our top priorities. Zight SDK is designed to comply with GDPR, CCPA, and other major privacy laws. Video recordings are encrypted and securely stored, with detailed control given to both developers and users over data handling.
Zight SDK is optimized for minimal impact on app performance and size. We ensure that our SDK is lightweight and efficient, maintaining a smooth user experience without significantly increasing the app’s footprint.
Absolutely. Zight SDK is built to scale, supporting high volumes of video recordings without compromising performance. Whether your app has a few users or millions, our infrastructure is designed to handle your needs.
Our standard SDK package includes generous limits on video recording length (up to 5 minutes). If additional length is needed, we offer paid plans to accommodate different usage levels, ensuring you only pay for what you need.
Zight is committed to regularly updating the SDK to maintain compatibility with the latest operating system versions and mobile devices. We monitor and test against upcoming releases to ensure your integration remains stable and functional.
Request Video is a modern customer support solution that allows support agents to send customers a simple link to record and share videos of their issues.
This eliminates lengthy phone or email exchanges and provides exceptional customer service by enabling visual problem-solving.
Zight’s Request Video feature eliminates all the traditional barriers to video customer support.
Instead of requiring customers to download apps, create accounts, or learn new technology to record a video, support agents simply create and send a link.
Customers click the link and can immediately record their screen, voice, and camera—capturing both visual, mic and system audio files simultaneously with no technical setup required.
The customer support videos are automatically sent back to the support ticket, making it incredibly simple for customer service teams to see exactly what’s happening and provide exceptional service.
Video is transforming customer support because it solves the fundamental communication barriers that plague traditional support methods. When customers struggle to explain technical issues through text or phone calls, frustration builds, and resolution times increase.
Request video eliminates this friction by allowing customers to show exactly what they’re experiencing instead of trying to describe it in words.
In fact, 68% of people prefer watching a video to solve an issue with a product instead of contacting a company’s customer support team, but more importantly, when customers can record and share videos of their problems, it provides support agents with immediate visual context.
Businesses that utilize video for complaint resolution experience a significant 40% decrease in resolution time. So, the visual approach not only improves customer engagement but also enables support staff to diagnose and resolve issues faster.
Request video dramatically reduces resolution time by eliminating the guesswork phase of traditional support.
Instead of support agents spending time asking clarifying questions and customers struggling to explain technical issues, customer support videos got the extra mile to provide immediate visual context.
A problem that might take 5-6 email exchanges to understand can be diagnosed instantly with a 30-second video.
Request Video is particularly effective for customers to visually demonstrate support issues, including:
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Technical troubleshooting and software bugs
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User interface problems and navigation issues
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Hardware setup and installation guidance
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Feature demonstrations and how-to questions
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Customer feedback collection and product reviews
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Account setup and configuration assistance
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Onboarding videos where customers show confusion during setup
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Content marketing asset creation where customers demonstrate use cases
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Any visual problem that’s difficult to describe in text
Yes, Zight’s Request Video integrates directly with Zendesk and other major support tools.
Support agents can generate video request links right from their existing tickets, and submitted customer service videos automatically attach to the corresponding support case.
Request Video will keep all communication in one place while adding visual context to your current customer experience workflow.
