Create a Request Video link
Choose Video, add a short prompt so the recipient knows what to show, then copy your secure request link.
Request Video
Request a customer video. See the issue before you reply.
Send a video request in a support ticket, email or chat. The customer records their screen in the browser and submits it to your workspace, without creating a Zight account or installing an app.
Trusted by 5m+ people who would rather show than tell
What is Request Video?
What is Zight Request Video?
Request Video lets you ask anyone to show what they are seeing through a secure browser link. They record their screen, camera, or voice, and their response comes back to your Zight workspace—no account or download needed.
A clearer starting point
Stop asking people to explain what they can show you.
Written descriptions leave out the moment something went wrong. Request Video gives customers, teammates, and prospects a simple way to show the actual screen, process, or question—while it is still fresh.
How it works
How to request and review a customer recording
Share one secure link
Send it by email, chat, or ticket. Your recipient can open it from a modern browser—no download or account required.
Record the issue in your browser
They capture their screen, camera, and voice while the details are fresh and easy to explain.
Review the response
Watch the recording in Zight and move the request forward with the visual context everyone needs.
Built for Zendesk support teams
Get the visual context a ticket needs without starting a call.
Customer support
Let customers show what they saw instead of translating it into a ticket.
Sales and success
Ask prospects and customers to walk through goals, questions, and feedback in their own time.
Product and design
Collect real reactions to a workflow, prototype, or feature before the next review.
After the recording arrives
Reply with the fix, then keep the answer.
Review what happened and ask for any missing context. Use a screen recording to show the next step, or turn a repeatable fix into a step-by-step guide with screenshots. The customer support workflow connects the request, diagnosis, reply and reusable answer.
For technical troubleshooting, log collection requires its own setup and controls. Choose when to request that information and verify the customer experience before rollout. Check plans and request allowances for your team.
Chatbot support
Add Request Video to your chatbot.
When a customer’s answer needs more than text, send a Request Video link directly in the chat. They can record the issue in their browser and send a clear walkthrough back to your support team—without installing anything or joining a call.
Create a Request Video
FAQ
Frequently Asked Questions
No. Anyone can open the secure link, record a video in their browser, and submit it without creating an account or installing software.
They can record their screen, camera, and voice to show exactly what they are seeing or doing.
Submitted videos return to the original request in your Zight workspace, so the conversation and recording stay together.
Choose the workspace, set request defaults, test the recipient experience and agree on which tickets need a recording. Review integration access, request allowances and administrative controls against your plan before a wider rollout.
Yes. Request Video is built for customer support, customer success, sales, product feedback, and any workflow where seeing the issue is faster than describing it.