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Customer Success

Onboard customers
that actually stick.

Record the walkthrough once and guide every customer through it. Personal, on-demand onboarding that scales far beyond your 1:1 calls.

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Customer Success: the task, Zight capturing it, and the result

Trusted by 5m+ people who would rather show than tell

Qualtrics Zendesk Airtable SeatGeek Ro Doctors Studio Notion Squarespace Case study Intercom Qualtrics Zendesk Airtable SeatGeek Ro Doctors Studio Notion Squarespace Case study Intercom

What is Zight for customer success?

Zight lets CS teams record onboarding and best-practice walkthroughs once and reuse them across every account. Customers watch in the browser without an account, view analytics show what landed, and request links surface where an account is stuck — before the QBR.

Scalable Onboarding

One recording
onboards them all.

Record your screen walking a customer through setup or a feature, then reuse the link with everyone. Each customer gets a clear, personal guide, without you repeating the same call twenty times.

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● REC Zight · Onboarding
Customer Onboarding Setup. First workspace
A
I set up my account but I'm not sure how to invite my team. Can you help?
Alex M. · 2:14 PM
Your CSM…
Export Recording
MP4
GIF
WebM
Exporting… 72%
session_recording.mp4
Cancel
Here's a walkthrough. Showed exactly how to invite your team. 👆
Onboarded · in 1 message

One workflow, start to finish

Watch a ticket close in four scrolls.

This is a Zendesk ticket. Scroll, and watch Zight close it without ever leaving the window.

01 / THE TICKET LANDS

"I keep getting an error."

John can't upload his file. You could ask five clarifying questions and wait for a reply between each one. Or you could watch it happen on his screen. The Zight icon is already in your reply bar.

zendeskintercomsalesforce
02 / REQUEST HIS SCREEN

Don't ask John to describe it. Ask him to show it.

One click opens Zight right inside Zendesk. Drop a request link into your reply — John clicks it and records his screen. No account, no install, and his console logs come back with the recording.

request linkno account neededconsole logs
03 / HIS RECORDING COMES BACK

Watch the bug happen on John's screen.

His video lands right in the ticket with browser info and console logs attached. Zight AI pinpoints the failing line before you've finished watching.

screen + logsbrowser infoAI summary
04 / SOLVED

Send the fix back. On video.

You record a one-minute fix and paste it into your reply. John follows along and answers in two words instead of five more questions. No back-and-forth, closed.

instant linkview analyticsone-touch close
yourcompany.zendesk.com/agent/tickets/65
OPENTicket #65
File upload error
Via web form · John Doe · 12:43 PDT
JD
John Doe · May 05, 12:43
I keep getting an error when I try to upload my file.
ME
You · May 05, 12:45
Can you show me? Record your screen here — no account needed.
Recording requestshare.zight.com/req/8xKm
JD
John Doe · May 05, 12:48
John's screen · 0:42share.zight.com/rQ3x8 · logs attached
LOG 00:35 · POST /upload started
ERR 00:41 · Uncaught TypeError: file is undefined
JD
John Doe · May 05, 12:58
That fixed it. Thank you!! 🎉

The problem

Customers need help adopting the product — but one-to-one meetings and repeat training don’t scale.

Five workflows CS teams run with Zight.

Accelerate onboarding and time-to-value

Show a new customer the next meaningful workflow.

Onboarding guidance people act on.

Recordings · screenshots

Turn training into on-demand guidance

Record repeatable setup, adoption, and best-practice walkthroughs.

Customers learn in the moment of need.

Recordings · share links · collections

Make QBRs easier to absorb

Share a concise visual recap of outcomes, recommendations, and next steps.

Account context that outlives the call.

Recordings · share links

Scale expertise across the book

Create reusable, high-context explanations instead of rebuilding training per account.

CSM capacity extends further.

Recordings · collections

Surface blockers earlier

Ask customers to show where they’re stuck.

You respond to the real adoption barrier.

Request Links

The motion behind these: Capture → Share → Reuse

Integrations

Where this workflow runs

Zight drops into the tools this work already lives in — recordings, request links, and guides included.

Intercom Zendesk Slack Confluence All integrations →

Trusted by teams like yours.

The Success Toolkit CS Teams Actually Use

Request Video from Customers
Send a link. See exactly where a customer is stuck in one click.
Screen Recording
Record your screen instantly and share a link, no upload wait, works in any browser.
Share in Slack
Drop recordings into any thread. Your team and customers watch instantly.
ZIGHT HELP CENTER
AI Generating… AI-Generated
Help Center ›Screen Recording ›How to Send a Request Link
How to Send a Zight Request Link
Updated 2 days ago · ● Verified
Send a request link to collect a screen recording from anyone, no app install needed on their end. Perfect for support tickets, bug reports, and async reviews.
1
Open Zight and click + New Request
+ New Request
Record
Screenshot
2
Describe what you need. Zight generates a link
Request prompt
"Can you record what happens when you click Submit? We'll use this to fix the issue."
Generate Link
zight.com/r/abc123 ↗
3
Paste the link. Recording lands in your inbox
Recording received!
Sarah submitted · 1:24 · zight.com/r/abc123
New
Tip: Recipients record straight in their browser, no Zight account or install needed.

Integrations

Export anywhere.
Works with your stack.

Zight Smart Actions push guides, summaries, and transcriptions directly into the tools your CS team already lives in.

Jira
Attach recordings and step-by-step guides directly to Jira tickets for instant context.
Zendesk
Publish AI-generated guides straight to your Zendesk help center, and drop recordings into ticket replies.
Intercom
Send walkthroughs in Intercom conversations and request customer recordings without leaving the thread.
Confluence
Publish support articles and knowledge base docs from any Zight video in seconds.
See all integrations

Request Video

See where they're
stuck without
a call.

Send a secure Zight link and let customers record exactly what they're seeing. No downloads, no account. You solve the issue instantly instead of scheduling another screen-share.

Screen + webcam recording
Voice narration included
No downloads or account
screen_recording.mp4 REC
1:24
AI-generated article
Getting Started. Your First Workspace

This guide walks through creating your workspace, inviting teammates, and setting up your first project. Follow along at your own pace...

Added to your onboarding hub

AI-Powered Docs

Record once.
Publish everywhere.

Zight AI turns your recordings into step-by-step guides and help docs in one click. No copy-paste, no editing. Your onboarding library builds itself.

Turn walkthroughs into a self-serve library

A Personal Touch Retains

Customers stay
with the CSM who
showed up.

A recorded walkthrough feels like a personal onboarding, not a canned email. Customers see someone took the time, they adopt faster, and they stick around. The difference between a churned account and a champion.

Personal video
1:24
Z
Your CSM · 2:15 PM ✓✓
Here's a walkthrough. Showed exactly how to invite your team. 👆
12 8 Reply with video

Real Customers

What CS teams say

Real quotes from Zight customers and case studies

"Zight makes it so easy to do both of those things, AND keeps the content stored in one place I can easily refer back to. It’s easy to share content, and easy to request content."

Kaitlyn Gordon
Customer Success Manager, Buddy Punch

"I use the Zight screenshots as a tutorial guide for my students to see the breakdown of each section of their training and the app."

Oaty Scott
President, Trucker Certified CDL

"I can share those links directly, both internally and externally… it's so easy to edit the picture, and add arrows and squares to really make your point stand."

Luisa Zapata García
Strategic Customer Success Manager, Globalization Partners

"It's better if they can see a video while showing them how to use our software. It just saves so many steps."

Caty Black
Customer Care Team Lead, Social Tables

Before & After

What changes when your team uses Zight.

Without Zight
The same onboarding call, over and over
Customers who never adopt key features
Written guides nobody finishes
Screen-shares that don't scale
Resources scattered everywhere
With Zight
Record onboarding once, reuse it every time
Personal walkthroughs that scale
A self-serve library customers use
Request Video shows where they're stuck
One place to manage it all

FAQ

Frequently Asked Questions

No — a share link plays in the browser. Customers can watch, pause, and replay without an account.

Record it once and keep it in a collection. Every CSM shares the same link, and when the flow changes you swap in the new recording.

Yes — view analytics show opens and watch activity per link, so you know whether the walkthrough landed before the next call.

There’s a free plan to start, and paid plans add unlimited recording time and more video requests — the first onboarding library usually fits before anyone asks for budget.

Ready to onboard
at scale?

Join the CS teams that use Zight to onboard faster, drive adoption, and turn customers into champions.

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The tools behind it

Other ways teams use Zight