Submitted by: Steve Davis
Learn how Gainsight’s premiere support manager Steve Davis speeds up the customer support process.
About our power user, Steve Davis
Few can do it like Gainsight’s Steve Davis can. As one with a to-do list that doesn’t show signs of letting up anytime soon, Steve understands the value of finding tools that simplify the support process for customer support representatives everywhere.
Gainsight is a customer success company whose product assesses the health of the customer environment to produce better results. The software identifies key moments that might be potential opportunities for upselling, all with customer data.
Steve says that CloudApp’s video feature is the best medium for delivering signature messages to customers in the fastest way. “CloudApp shortens interactions that typically require at least two or three replies down to one easy GIF or video,” Steve says, giving his support reps the freedom to cover more ground.
Video personalization ultimately strengthens the relationship that Gainsight has with its customers, since people jump at the chance to watch a quick webcam recording of a real person explaining something. Videos are easily shared, and can be paused or replayed by customers or support reps at any time.
When a customer’s situation is ripe for upsell, using software that is informative and proactive is paramount to accelerating growth and reducing churn. With CloudApp, Gainsight can create more opportunities to elevate customer status for its clients.
At CloudApp, we are continually striving to find the best ways to provide a great customer feedback led product and engage with our community of millions of users. We would be nothing without our CloudApp champions and love to hear from power users who love our product and benefit from it! If you would like to be featured as a power user, fill out the form below.