Zight + Fin by Intercom
When Fin hands off,
show the fix.
Fin resolves the questions your help content can answer. Zight covers both sides of that: recordings that become step-by-step guides for your help center, and human handoffs that start with the customer's screen instead of another question.
Trusted by 5m+ people who would rather show than tell
Real Customers
Why support teams reach for Zight + Fin every day
Real quotes from Zight case studies
"Leveraging Zight in our GitHub pull requests and during conversations with our Engineering team saves us about 50 minutes every day!"
"It's better if they can see a video while showing them how to use our software. It just saves so many steps."
"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."
"I love Zight Smart Actions! Documenting bug reports that used to take me 5-10 minutes now only take me 30 seconds."
Customer Story
What visual context changes when Fin hands off
An AI agent is only as good as the content it answers from — and the conversations it escalates are the hard ones by definition. Zight improves both ends: AI-generated step-by-step guides give your help center more for Fin to work with, and when a conversation reaches a human, a request link brings back the customer's screen and logs so the first human reply is the useful one.
Read the case study
Where it earns its keep
Three jobs Zight + Fin does better.
Make the handoff worth it
When Fin escalates, the human agent replies with a recording of the fix — or sends a request link so the customer shows the problem instead of describing it again.
Feed the answers Fin serves
Record a walkthrough once and Zight AI turns it into a step-by-step guide for your help center — more well-structured content for Fin to resolve questions with.
See what Fin couldn't solve
The escalated conversations show where your content falls short. Request the customer's screen, fix the gap, and publish the guide that closes it for good.
Where it fits
See it in a workflow: Customer Support · Troubleshooting · Request → Diagnose → Resolve
FAQ
Frequently Asked Questions
Two ways: Zight AI turns recordings into help-center guides that give Fin more content to answer from, and Zight links paste into Intercom conversations when a human takes over — nothing to install in Fin itself.
Yes. The agent sends a request link and the customer records their screen in the browser — video, console logs, and browser details come back with no account or install.
The Intercom page covers the messenger workflow — visuals in conversations. This page is the AI-agent loop: content for Fin to serve, and evidence-first handoffs when Fin escalates.
Fin answers from your support content, so guides you publish to your help center become part of what it can draw on. Zight generates the guide from a recording; where you publish it is up to you.
Make Fin's handoffs
start with evidence
Add Zight to your Fin workflow — better guides in, better handoffs out.