Request Video in Action: Get the Answers You Need, Visually
Watch how Zight makes it easy to request videos from customers or teammates to skip confusion and solve issues quicker.
Discover the Benefits of Request Video
Seamless Video Requests
Share a simple link to request videos—no software downloads or account sign-ups needed.
Faster Problem Solving
Get detailed, visual explanations from customers or team members to resolve issues quickly and accurately.
Organized & Accessible
All submitted videos are stored in your Zight dashboard, making it easy to review, share, and take action.
More Personal Communication
Enhance customer interactions and internal collaboration with face-to-face clarity—without scheduling a call.
Explore Other Zight Features
Explore other Zight features by clicking the buttons.
How Request Video Works
No Setup Required
Request a customer video right from Zight or inside Zendesk.
Your Customer Records in Seconds
They get a simple link to record their screen and voice — no downloads, no hassle.
Get Instant Clarity
The video is sent straight back into your support ticket so you can see exactly what’s going on and close tickets 10x faster.
Integrate Request Video in Your Chatbot
Let users record and share what they’re seeing. Your team gets instant context, and customers get faster solutions.
"Request Video is so much better than users trying to explain what’s happening in an e-mail or sending me photos or videos from their phones. I can see exactly when an issue occurs and what is causing it. We are primarily Chromebook, with some Windows PCs, so not having to download any software to make and send the recording is ideal! I will definitely continue to use this feature. The main reason I switched to Zight is that it’s completely cloud-based. Also, the AI has been a huge help with professional development videos by automatically adding chapters and turning videos into printed step-by-step guides."
- Edward Wikstrom, Director of Technology, St. Dominic High SchoolSecurity You Can Count On
Zight is built with SOC 2 Type II, HIPAA, and GDPR compliance, and hosted on AWS. We also support domain-level controls to keep your data private and protected.
Learn More About Our SecurityEmbed Instant Video Requests into Your Platform
Want to Bring Instant Video Requests to Your Own Platform?
With Zight’s SDK, you can seamlessly integrate Request Video into your website or app, allowing your users or customers to record and share videos instantly, just like the experience you’ve seen. Effortless video communication, built right into your platform.
Learn more about our SDK here..
Frequently Asked Questions
In most situations, Zight SDK can be implemented in less than a day with just a few lines of code. If a more complicated implementation is required, Zight can provide support to get you up and running as quickly as possible.
Zight SDK is compatible with multiple platforms including web (JavaScript), iOS (Swift), and Android (Kotlin/Java). This ensures you can integrate our video recording technology seamlessly, regardless of your development environment.
Yes, Zight SDK offers extensive customization options allowing you to align the video recording feature with your app’s branding and user interface design, ensuring a consistent user experience.
Zight is SOC 2 Type 2 compliant. User privacy and data security are our top priorities. Zight SDK is designed to comply with GDPR, CCPA, and other major privacy laws. Video recordings are encrypted and securely stored, with detailed control given to both developers and users over data handling.
Zight SDK is optimized for minimal impact on app performance and size. We ensure that our SDK is lightweight and efficient, maintaining a smooth user experience without significantly increasing the app’s footprint.
Absolutely. Zight SDK is built to scale, supporting high volumes of video recordings without compromising performance. Whether your app has a few users or millions, our infrastructure is designed to handle your needs.
Our standard SDK package includes generous limits on video recording length (up to 5 minutes). If additional length is needed, we offer paid plans to accommodate different usage levels, ensuring you only pay for what you need.
Zight is committed to regularly updating the SDK to maintain compatibility with the latest operating system versions and mobile devices. We monitor and test against upcoming releases to ensure your integration remains stable and functional.
