Zight + Servicenow Integration

Show, don't tell
in Servicenow.

Q: How do I set up Zight for ServiceNow?

There's no setup inside ServiceNow. Capture the issue with Zight on Mac, Windows, or Chrome, and paste the link into the ticket. Zight is SOC 2 Type II certified, which IT teams tend to ask about first.

Q: How does visual context move through a ServiceNow ticket?

It travels with the ticket. An annotated screenshot shows exactly what's happening, and a screen recording walks the assignee through the issue and the fix — instant context instead of a written guess.

Q: Do end users need Zight installed to send me what they're seeing?

No. Send them a request link and they can submit a recording or screenshot from their browser — no account, no install. Anything you share back plays the same way.

Q: Does Zight actually cut resolution times?

Clearer incident reports do. When the ticket opens with a visual of the problem instead of a description of one, troubleshooting starts at the answer rather than at twenty questions.

Capture and share visuals to improve clarity, speed resolution, and speed up workflows.

Request Access Setup guide →

Free on all Zight plans

Trusted by 5m+ people who would rather show than tell

Case study

Real Customers

Why teams reach for Zight + Servicenow every day

Real quotes from Zight case studies

"Leveraging Zight in our GitHub pull requests and during conversations with our Engineering team saves us about 50 minutes every day!"

Josh Wyse

Sr. Software Developer, Cloud Elements

"It's better if they can see a video while showing them how to use our software. It just saves so many steps."

Caty Black

Customer Care Team Lead, Social Tables

"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."

Darcy Peters

Customer Advocacy Lead, Buffer

"I love Zight Smart Actions! Documenting bug reports that used to take me 5-10 minutes now only take me 30 seconds."

Heroly Chour

Managing Director & Co-founder, Busable

Customer Story

What visual context changes in Servicenow

Capture and share visuals to improve clarity, speed resolution, and speed up workflows.

Read the case study

faster ticket resolution

<4 hrs

avg. request-link response

5M+

people use Zight

Animation of capturing a screenshot with Zight and annotating it

Where it earns its keep

Why integrate Zight with Servicenow?

Clearer Incident Reports

Show exactly what’s happening with annotated visuals.

Faster Resolution Times

Provide instant visual context to reduce troubleshooting delays.

Clearer Communication

Share videos to walk through issues and solutions.

Where it fits

See it in a workflow: IT & Internal Support · Troubleshooting · Request → Diagnose → Resolve

FAQ

Frequently Asked Questions

How do I set up Zight for ServiceNow?

There's no setup inside ServiceNow. Capture the issue with Zight on Mac, Windows, or Chrome, and paste the link into the ticket. Zight is SOC 2 Type II certified, which IT teams tend to ask about first.

How does visual context move through a ServiceNow ticket?

It travels with the ticket. An annotated screenshot shows exactly what's happening, and a screen recording walks the assignee through the issue and the fix — instant context instead of a written guess.

Do end users need Zight installed to send me what they're seeing?

No. Send them a request link and they can submit a recording or screenshot from their browser — no account, no install. Anything you share back plays the same way.

Does Zight actually cut resolution times?

Clearer incident reports do. When the ticket opens with a visual of the problem instead of a description of one, troubleshooting starts at the answer rather than at twenty questions.