The Problem With Using Loom in Healthcare
Healthcare teams love the simplicity of Loom, but Loom does not offer a Business Associate Agreement — making it unsuitable for any workflow that could involve protected health information.
Loom doesn't sign a BAA
Without a Business Associate Agreement, any video messaging tool is a HIPAA liability. Loom explicitly does not offer a BAA, meaning healthcare organizations using it risk non-compliance every time a recording captures PHI — even inadvertently. The potential for regulatory fines and data breaches makes this a non-starter for covered entities.
Switching tools slows teams down
Many healthcare teams default to Loom because it's fast and familiar, then scramble to find a compliant alternative when compliance officers flag the risk. This back-and-forth between unapproved consumer tools and cumbersome enterprise platforms wastes time and creates gaps in communication workflows.
Compliance shouldn't mean losing features you love
Healthcare staff often feel forced to choose between a tool that's easy to use and one that's compliant. The result is either adoption of clunky legacy platforms that nobody wants to use, or continued shadow IT with consumer-grade tools that put the organization at risk.
Powering the World's Best Teams
Join 5m+ users who rely on Zight to increase their productivity
HIPAA-Ready Infrastructure
Zight signs a Business Associate Agreement with every healthcare customer, providing the contractual foundation HIPAA requires — something Loom does not offer. All recordings and files are stored on encrypted AWS S3 infrastructure with AES-256 encryption at rest and TLS 1.2+ encryption in transit. Granular access controls let administrators manage who can view, share, and download content, ensuring PHI exposure is limited to authorized personnel. Combined with audit-ready logging and team-level permission settings, Zight delivers the technical and administrative safeguards healthcare organizations need.
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Built for Healthcare Workflows
Zight gives healthcare teams the same instant screen recording and async video experience they loved about Loom — without the compliance gap. Record a quick walkthrough of an EHR process, narrate a training module, or explain an IT fix, then share it with a secure link in seconds. Instead of scheduling yet another meeting or writing a lengthy email, staff can communicate visually on their own time. Every recording is automatically stored in your organization’s HIPAA-compliant cloud workspace, searchable and accessible only to authorized team members.
See Use CasesEverything Healthcare Teams Need
One secure platform for async video, screen recording, and visual communication.
Screen Recording
Capture your screen with webcam and audio to walk through EHR workflows, document IT issues, or demonstrate clinical software — all within a HIPAA-compliant environment.
Async Video Messaging
Replace live meetings with on-demand video messages that staff can watch on their schedule. Communicate complex updates across shifts and locations without pulling anyone out of their workflow.
Secure Sharing
Generate password-protected, expiring links for every recording. Control exactly who can access shared content and revoke access instantly when needed.
Annotations
Add arrows, text, and highlights to screenshots and recordings to pinpoint exactly what needs attention — perfect for IT tickets, software training, and process documentation.
Compliant Cloud Storage
Every file is stored on encrypted AWS S3 infrastructure covered under Zight's BAA. No recordings end up on non-compliant third-party servers the way they might with consumer tools.
Team Controls
Admins can manage user roles, set organization-wide sharing policies, and maintain visibility into content access — giving compliance officers the oversight they need.
Healthcare Use Cases
See how Zight fits into the workflows your team already uses.
IT Support & Troubleshooting
Healthcare IT teams can replace back-and-forth ticket threads with quick screen recordings that show the exact issue — or the exact fix. Instead of trying to describe an EHR error in text, staff record their screen and share a secure link. IT resolves issues faster, with full context, and without exposing PHI on a non-compliant platform like Loom.
Learn MoreStaff Training & Onboarding
Create reusable video walkthroughs for new hire onboarding, software rollouts, and compliance training instead of repeating the same live sessions. Zight lets training teams build a secure library of recordings that staff can access anytime. Unlike Loom, every training video is stored and shared within HIPAA-compliant infrastructure.
Learn MoreAsync Internal Communication
Healthcare organizations operate across shifts, departments, and locations — making synchronous communication nearly impossible. With Zight, leaders and managers can record policy updates, project briefings, and team announcements as async videos that everyone can watch when it fits their schedule. Every message stays within a BAA-covered, encrypted environment.
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