Zight for Customer Success
Create Meaningful Customer Relationships
Delight customers by humanizing your response with customized visual context.
Communicate intricate instructions in seconds.
Avoid wordy chat and email threads.
Increase team collaboration and productivity.
Improve alignment and understanding.
Understand Customer Needs & Challenges
Convert and activate new customers. Retain and grow existing ones.
Create Lasting Relationships
Customers want a true partnership with the companies they work with, but few feel like they get that level of support. With Zight, customer success managers can provide their clients with personalized content meant just for them using video messages, GIFS, and other visual context to answer questions.
Drive Customer Adoption
Customer success is a part of every stage in the customer journey and ultimately leads to customer satisfaction. Help your customers improve retention, boost revenue, and reduce churn by connecting and communicating with them in an engaging and personalized way with visual context.
Provide Better QBR Outcomes
QBRs can be difficult to schedule and often turn into updates that didn’t require a meeting. Instead of wasting precious time, send your updates with a video that shows your energy and emotion and clearly communicates what they can expect. Easily complete the feedback loop by requesting a video reply, or customers can comment directly on your video update.
Create a Personalized Experience
Drive value to customers with effective onboarding and how-to videos. Use Zight’s screen recorder, GIF maker, or webcam recorder, all with or without annotations, and transform the way you answer customer questions, check-in with customers, or help move the needle forward with action items and follow-ups.
No need to keep track of multiple solutions for screenshots, videos, screen recordings and gifs. Take a full or partial screenshot or dynamically recording your screen as a video or gif in to a unified application.
Add clarity with annotations. Use quick drawings, arrows, lines, emojis and other shapes. Blur any sensitive information or help bring attention to important details that might be overlooked or hard to find.
Be in the know. See how many views and who has viewed your content. Weekly productivity reports help you recap your own productivity with sharing items viewed and time saved.
Easily embed content without having to write any code. Sharing methods offer an embed code you can easily copy and paste wherever you want your content to appear.
Create folders to store and organize your content creations. Find items faster, share items with team members easier.
Have a workflow that works for you? Customize your shortcuts to whatever suits you in preferences.
Trusted by Top Companies & Users Love Us
Our Customers Loves Us
Best. App. Ever. You’ve made supporting customers and training newer members of the team remotely so easy and simple. Thank you!
Janice Burch, Customer Support | Basecamp
I’m a big fan and have used it daily for many years now.
Mark DiCristina, VP of Marketing | Mailchimp
Zight lets us pinpoint what texts we are talking about and what part of the UI needs to be changed. And just cut out a lot of that back-and-forth in-between.
Christine Yen, Founder and CPO | Honeycomb