Free Support Tool
Customer Video Request Message Builder
Write a clear customer-facing message that explains what to record, what action to show, and how to protect private information. The builder writes the message; it does not create a request link.
Trusted by 5m+ people who would rather show than tell
Local Text Builder
Customer Video Request Message Builder
This tool runs in memory only. Your entries and generated output stay in this browser tab and are not uploaded or saved.
Complete the required fields, then generate your output.
Is this tool working for you? Report a problem
How It Works
Three steps to get started
01
Describe the issue
Name the task, the exact action the customer should show, and the expected-versus-actual result.
02
Add the request details
Paste an existing HTTPS request link, add your name if useful, and decide whether to offer a screenshot alternative.
03
Copy or download
Review the completed message, then copy it or download the exact UTF-8 text as customer-video-request.txt.
A Better Request
Ask for the moment
that reveals the problem.
A useful video request tells the customer what to open, what to do, and what should happen. The generated template keeps those details separate, includes a privacy warning, and leaves the request-link placeholder visible when you have not pasted one yet.
- Specific task and action prompts
- Expected-versus-actual context
- Required privacy reminder in every message
FAQ
Frequently Asked Questions
Yes, completely free. No account or credit card is required.
No. It writes the customer-facing message that accompanies a request link. Create or obtain the link separately, then paste the HTTPS link into the optional field.
The message includes [paste your request link] so the missing link is obvious before you send it.
No. The form and generated output stay in memory in the current browser tab. There is no autosave, local storage, upload, or sharing feature.
Customers may record more than the issue. The reminder tells them not to show passwords, payment details, or unrelated personal information.
Need the actual
request workflow?
Zight Request Video creates the request link and collects the response. This free builder prepares the message you send with it.