Zight + Twilio Integration

Show, don't tell
in Twilio.

Q: How do I start using Zight alongside Twilio?

There's nothing to build or install on the Twilio side. Capture with Zight's Mac, Windows, or Chrome app, and include the share link in the messages your team sends.

Q: How do visuals reach customers through Twilio?

As links inside your messages. A Zight link attached to a Twilio message carries the annotated screenshot or recording that gives the customer real context.

Q: Can customers open my visuals without a Zight account?

Yes — the link plays in any mobile or desktop browser, no account needed. Request links run the other way: customers send you recordings or screenshots without signing up for anything.

Q: Does Zight help with troubleshooting over text messaging?

A lot. A quick video walkthrough pasted into the conversation replaces a lengthy text explanation, and the customer can follow along at their own pace.

Capture, annotate, and share visuals to enhance communication and improve customer interactions.

Request Access Setup guide →

Free on all Zight plans

Trusted by 5m+ people who would rather show than tell

Case study

Real Customers

Why teams reach for Zight + Twilio every day

Real quotes from Zight case studies

"Leveraging Zight in our GitHub pull requests and during conversations with our Engineering team saves us about 50 minutes every day!"

Josh Wyse

Sr. Software Developer, Cloud Elements

"It's better if they can see a video while showing them how to use our software. It just saves so many steps."

Caty Black

Customer Care Team Lead, Social Tables

"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."

Darcy Peters

Customer Advocacy Lead, Buffer

"I love Zight Smart Actions! Documenting bug reports that used to take me 5-10 minutes now only take me 30 seconds."

Heroly Chour

Managing Director & Co-founder, Busable

Customer Story

What visual context changes in Twilio

Capture, annotate, and share visuals to enhance communication and improve customer interactions.

Read the case study

faster ticket resolution

<4 hrs

avg. request-link response

5M+

people use Zight

Animation of capturing a screenshot with Zight and annotating it

Where it earns its keep

Why integrate Zight with Twilio?

Improve Message Clarity

Share visual explanations for clearer customer support and engagement.

Enhance Team Collaboration

Attach annotated visuals to Twilio messages for better context.

Accelerate Troubleshooting

Use quick video walkthroughs instead of lengthy text explanations.

Where it fits

See it in a workflow: Reduce Meetings · Remote Work · Updates & Presentations

FAQ

Frequently Asked Questions

How do I start using Zight alongside Twilio?

There's nothing to build or install on the Twilio side. Capture with Zight's Mac, Windows, or Chrome app, and include the share link in the messages your team sends.

How do visuals reach customers through Twilio?

As links inside your messages. A Zight link attached to a Twilio message carries the annotated screenshot or recording that gives the customer real context.

Can customers open my visuals without a Zight account?

Yes — the link plays in any mobile or desktop browser, no account needed. Request links run the other way: customers send you recordings or screenshots without signing up for anything.

Does Zight help with troubleshooting over text messaging?

A lot. A quick video walkthrough pasted into the conversation replaces a lengthy text explanation, and the customer can follow along at their own pace.