Help Scout Case Study
32+ hrs saved every week
How Help Scout's 3-person sales team saves 32+ hours a week closing deals with Zight.
Key Success Outcomes
Where Help Scout saw the most impact
The Challenge
With only 3 people on the Sales team, Help Scout had to master closing deals with limited resources — efficiency is the whole motto.
"I can't remember how I worked before. I used Snagit for a few years but when I got introduced to Zight, there was no turning back."
Tim Thyne — Head of Sales, Help Scout
The Zight Solution
To answer a prospect's question, reps now annotate a screenshot or record their screen and drag it straight into an email — instead of recording a video, downloading it, saving it to a folder, and re-uploading it as an attachment (with file-size issues along the way). Internally, the team screenshots their 5 deals for the month and pastes it into Slack, where the link unfurls automatically for an at-a-glance update.
The Results
The Sales team saves time and delights customers with easy-to-digest, personalized content — a custom video is a stronger conversation-starter than another paragraph of text, and it's faster to make.
See what your team could measure.
Zight is free to start — no credit card, no install required to receive a recording.