Gainsight Case Study
$10K+ saved every year
How Gainsight saves $10K+ a year by replacing mile-long typed replies with Zight videos and screenshots.
Key Success Outcomes
Where Gainsight saw the most impact
The Challenge
Gainsight's platform is technical and needs detailed instructions — its 30-person Customer Support team was working hard to improve resolution time and cut unnecessary back-and-forth.
"Zight eliminated the need for the rep to type down mile long responses and the personalization is what sets us apart."
Steve Davis — Customer Support Manager, Gainsight
The Zight Solution
Reps now combine what used to be 2-3 typed-out interactions into a single annotated screenshot or video, adding a personal touch that a wall of text couldn’t.
The Results
Customers understand instructions faster and send fewer follow-up emails, letting reps work faster and more personally — Gainsight estimates the team saves $10K+ a year as a result.
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