Choosing the right screen recording tool isn’t just about hitting “record”—it’s about everything that happens before and after. And if you’re looking for an all-in-one AI productivity platform that goes beyond the basics, Zight brings a lot more to the table compared to Birdie—especially for teams looking to do more with less.
Let’s break down what sets these two apart and why teams (especially in customer support) are making the switch to Zight.
Zight Vs. Birdie Features Overview
| Feature | Zight | Birdie |
| Screen Recording | ✅ Full screen, window, app, or area selection
✅ Unlimited recording time ✅ System audio recording ✅ Annotate while recording |
❌Unlimited Recording (Max 5-minute recordings) |
| AI Features | Available as an Add-on, you get:
✅ Smart Actions (SOPs, FAQs, Meeting Notes, etc.) ✅ Smart Chapters ✅ Auto Titles & Summaries ✅ Transcription in 50+ languages ✅ Transcript editing ✅ AI Search & Tagging |
❌AI Smart Actions, Editing/Correction, Transcription in 50+ Languages, Search
Summary & Auto Transcript only |
| Editing Tools | ✅ Trim, Split, Merge
✅ Crop, Rotate, Scale ✅ Redact & Filter ✅ Full video editing suite |
❌ (Trim only) |
| Screenshots | ✅ Full-featured screenshot capture and scrolling screenshots with annotations | ❌ No screenshot |
| Screen Capture Annotations | ✅ Full-featured screenshot capture and scrolling screenshots with annotations | ❌ No annotations |
| GIFs | ✅ GIF recording up to 60 seconds (paid plan) | ❌ No GIF recording |
| Request Video | ✅ Collect videos from non-users via link
✅ Web-based recorder ✅ Centralized storage & AI summaries |
Request Recordings – limited to use only in their Support Integration platforms |
| Analytics | ✅ Viewer insights (emails, % watched)
✅ Clicks, downloads, engagement ✅ Admin-level analytics & exports |
Viewer insights, Helpdesk tags |
| Admin Controls | ✅ SSO + SCIM
✅ Domain-level settings ✅ Data retention policies ✅ Private cloud ✅ SOC 2 Type II |
❌ No Admin controls
Only Role-based permissions SSO & SCIM (Business plan) |
| Sharing & Privacy Controls | ✅ Link expiration, password-protected sharing, and download restrictions
✅ Domain-level access controls and team visibility settings ✅ Set individual view/edit permissions per asset |
❌ No password protection for shared content
❌ No advanced sharing controls like link expiration or download restrictions |
| Integrations | ✅ Zendesk, Slack, Jira, Confluence, Microsoft Teams, and many more!
✅ Webhooks (coming soon) ✅ Web SDK + API |
❌ No SDK
❌ No Webhooks Support Team only integrations |
| Pricing | ✅ Free for individuals.
✅ Paid plans start at $7.95/month/user on annual Pro plan. ✅ Teams plan starts at $8.95/month/user. ✅ Enterprise plans available for teams. |
Free for Support teams with less than three agents.
Paid plans start at €80/month ($86.34 USD) for up to 10 agents. Business pricing by quote. |
All-in-One Visual Communication
When your workflow involves more than just recording, Zight delivers everything you need in one place. It’s designed for teams who want to capture, edit, share, and automate—all without jumping between tools.
Zight offers a comprehensive set of visual communication features like—a screen recorder for videos, a screenshot tool for annotated screenshots, a GIF maker for tutorials, a webcam recorder for meetings and presentations, and a lot more.
With Zight, everything works together to support how your team communicates—whether that’s support tickets, product walkthroughs, internal training, or sales demos.
Birdie, on the other hand, focuses exclusively on short-form support recordings. If that’s all you need, it gets the job done. But if you’re looking for a solution that scales across departments and use cases, Zight is built for the bigger picture.
Screen Recording (and Then Some)
Both Zight and Birdie offer solid screen recording functionality—but Zight delivers far more flexibility.
Birdie is focused on short, inbound screen recordings primarily for customer support use cases. All plans limit videos to 5 minutes max. In contrast, Zight supports unlimited recording durations (depending on your plan), plus outbound video recording with built-in editing tools—ideal for support, training, onboarding, product walk-throughs, and more.
While Birdie is centered around support, Zight is built for more use cases—broader team productivity across customer success, sales, marketing, product, engineering, and leadership.
With Zight, you can:
Record full screen, tabs, apps, or a custom area. Here are the options:
And add a webcam and mic input for personalization when screen recording.
You can also annotate while recording to provide real-time context. Add arrows, shapes, and other highlighting elements to improve communication.
Plus, record internal system audio for demos and tutorials:
Built-In Editing Tools
Creating a video is just the first step—refining it is where the real impact happens. With Zight, you get a full suite of built-in editing tools designed to help you polish, customize, and professionalize your recordings without ever leaving the platform.
Whether you’re trimming out a long pause, cropping out sensitive info, adding an intro with our merge videos feature, or redacting personal data, Zight gives you the control you need to make your content shine. Editing tools aren’t just nice-to-haves—they’re essential for teams that care about presentation, clarity, and credibility.
Here’s what you can do with Zight’s editing suite:
- Trim, split, and merge clips to remove mistakes or stitch together the best takes
- Crop and scale to focus your viewer’s attention where it matters
- Rotate videos for proper orientation, especially when recording on different devices
- Add filters and overlays for branding, emphasis, or tone
- Insert intros and outros with merge video to create polished walkthroughs, demos, or updates
Without these tools, you’re stuck either re-recording every time something goes wrong—or exporting to another platform just to make small fixes. That’s time lost and workflows disrupted.
Birdie, by comparison, offers only basic trimming. If your content needs even a minor clean-up, you’re left without options.
Zight ensures your videos are ready for internal teams or external stakeholders—professional, clear, and on-brand—right from the start. Here’s our guide on how to edit your screen recordings!
Request Video
Need a quick way to collect video feedback or updates—without asking someone to sign up or download anything?
Zight makes it simple with the easy-access ‘Request Video‘ feature. Just create and send a link, and anyone can record a video response straight from their browser, even if they don’t use Zight.
Whether you’re gathering internal updates, customer testimonials, bug reports, or async walkthroughs, Zight’s Request Video feature makes collaboration seamless. The feature includes:
- Web-based recording—no downloads required
- Seamless collection for bug reports, testimonials, internal updates
- Centralized storage in your dashboard
While Birdie also supports request video and screen recordings, the features are mainly designed to support workflows integrated into platforms like Zendesk and Jira.
But with Zight, this functionality isn’t limited to support—it’s built to work across your entire team.
AI That Works for You (Not Just With You)
What’s the point of AI if it’s not actually saving you time or helping you get work done?
Zight’s AI is built for action—turning your videos into SOPs, meeting notes, bug reports, and more in just a few clicks.
Birdie, by contrast, currently offers basic AI-generated summaries and transcripts on its Business plan.
However, Zight’s AI goes further—with Smart Actions and productivity-focused automation that actually turns your video content into usable outputs.
Zight AI includes:
- Smart Actions that generate SOPs, meeting notes, FAQs, bug reports, and more in seconds
- Smart Chapters to break long videos into easily navigable sections
- Transcripts in 50+ languages, plus transcript editing and on-demand generation
- Auto summaries, titles, and captions so your content is always searchable
- AI-powered search and tagging for faster discovery and reuse
Zight is not just using AI to describe your videos—it’s using it to make your work better.
Analytics That Deliver Insight, Not Just Info
Looking at views is one thing—understanding what’s actually driving engagement is another.
Zight gives you deeper, more actionable analytics so your team can track performance, optimize content, and measure real impact.
In comparison, Birdie offers basic viewer insights and tags, helpful for support use cases.
But Zight’s actionable insights are designed for teams who want to understand engagement, impact, and reach.
Zight analytics include:
- Viewer emails and percentage watched
- Clicks, downloads, and detailed engagement metrics
- Exportable data for reporting and optimization
- Admin-level analytics to track team performance
Admin & Security Controls
Zight gives your team peace of mind with enterprise-grade admin tools and security features that scale with your organization. From user provisioning to content control, Zight is built to meet the needs of IT teams and regulated industries alike.
While Birdie offers role-based permissions and SSO on higher-tier plans, it lacks the deeper administrative functionality many growing teams require.
With Zight Enterprise, you get security features like:
- SOC 2 Type II compliance
- Domain-level security controls
- SAML SSO and SCIM provisioning
- Activity reports and usage tracking
- Retention policies and private cloud options
These controls make Zight a better fit for larger teams, regulated industries, and companies that take security seriously.
Integrations That Power Your Workflow
Zight is built to fit seamlessly into the way your team already works. With native integrations across tools like Zendesk, Slack, Jira, Confluence, and Microsoft Teams—plus hundreds more via webhooks, SDK, and API—Zight connects your visual content directly to your workflows.
Whether you’re logging a bug in Jira, sharing onboarding videos in Slack, or documenting processes in Confluence, Zight makes it easy to move content where it needs to go. These aren’t just surface-level integrations—they’re deeply rooted in the product and designed to reduce friction and enhance productivity across teams.
For example:
- Support teams can embed annotated screenshots and screen recordings into helpdesk tickets
- Product managers can turn feedback videos into Jira issues with full context
- Sales teams can drop tailored walkthroughs into CRMs or email threads
- Engineering can auto-sync bug reports or internal demos to documentation tools
Birdie focuses heavily on customer support workflows and integrates with tools like Zendesk, Intercom, Salesforce Service Cloud, and Jira. While helpful for those specific use cases, the integrations are narrower in scope.
Zight, on the other hand, supports cross-functional collaboration—so whether you’re in support, marketing, product, or engineering, your videos and screenshots work exactly where you do.
Why Teams Are Switching from Birdie to Zight
It’s simple. Zight:
- Offers more tools in one place—besides screen recording, you can create GIFs with the GIF maker, capture and annotate images, easily share files via links, and so much more!
- Helps you get work done faster with AI
- Gives you better ways to communicate with your team and your customers
- Plays nice with your existing tools
Plus, we’ve heard it again and again—users switch to Zight and wonder how they ever got by without it.
Final Thoughts
Birdie is a strong choice for customer support teams who need simple inbound recordings and strong help desk integrations.
But if you’re looking for a broader, AI-powered platform that supports video creation, editing, collaboration, documentation, and automation across your whole team—Zight makes sense.
Try Zight today and see why support teams, marketers, engineers, and leaders are switching from Birdie.
You’ll be up and running in minutes—and wondering why you didn’t switch sooner.
