Birdie covers the basics—but Zight brings AI, editing tools, and team-wide integrations that go way beyond recording. If your support team needs more than 5-minute videos and wants to streamline workflows, Zight is the upgrade you didn’t know you needed.
Zendesk Relate 2025 Recap: The Future of Support is Smarter, Faster, and More Human
AI agents, outcome-based pricing, and next-gen customer insights stole the show at Zendesk Relate 2025. Here’s what stood out — and how Zight fits into the future of support.
AI Agents Are Reshaping Customer Support — Zendesk Relate 2025 Takeaways
Discover how AI agents are transforming customer support — from resolving low-value tickets to unlocking smarter, faster workflows for support teams.
Six Big Questions About the Future of AI: Insights from Nicholas Thompson
Tech journalist Nicholas Thompson explores six urgent questions about AI, ethics, and the future—challenging us to rethink how we build and use technology.
The Future of Customer Service: Where Zendesk and Zight Are Changing the Game
Zight’s new Request Video feature takes the guesswork out of customer support. Now, support teams can easily ask customers to record and share a quick video showing their issue, making it faster and easier to diagnose problems, reduce back-and-forth, and close tickets with confidence
15 Best Loom Alternatives For Screen Recording in 2025
If you need to record your screen activities frequently, you need good software that takes the work out of the process. Out of the many options available, chances are you must have heard of Loom. It is one of the best screen recording software out there, allowing you to record screen and webcam videos, screenshots, and even annotate. But even so, Loom has its limitations that can stand out every once in a while. So, here are our best Loom alternatives when the need arises!
Level Up Your Support Game with Zight’s New Zendesk Integration + Request Video Feature
Zight’s new Request Video feature takes the guesswork out of customer support. Now, support teams can easily ask customers to record and share a quick video showing their issue, making it faster and easier to diagnose problems, reduce back-and-forth, and close tickets with confidence
How to Add Music to Google Slides: A Step-By-Step Guide
Presentations are still very important at the workplace, but have you ever had to sit through a boring one? Boring, in this context, means the presentation was not engaging, even though the slides had relevant content. To improve your next presentation, we recommend adding some background music to draw and retain attention. Here’s how to add music to Google Slides!
Inside the Workflow: Dan O’Leary, Senior Director of Strategic Partnerships at Box
In this episode of Inside the Workflow, we sit down with Dan O’Leary, Senior Director of Strategic Partnerships at Box, to discuss the evolution of…
5 Best Dropbox Capture Alternatives
With Dropbox Capture discontinued, users need modern solutions to support efficient digital workflows across devices. As a result of changing market requirements, many companies and individuals are searching for Dropbox Capture alternatives. The need for a reliable, future-proof option has never been more urgent. So, which alternative stands out? Here are the top five solutions.
Capture, Annotate and Share a Screenshot Directly to Slack
Do you use Slack for workplace communication? Then you know that while you can record short videos and audio clips on Slack, you don’t always have much to go on in terms of images. That’s why I want to show you how to capture and annotate a screenshot before sending it directly to your Slack team channel or DM as a link. Read on!
The Best GIF Creation Software in 2025
Making your own GIFs is fun and opens up alternative possibilities. It’s also now nearly effortless to do thanks to these different GIF-maker apps and websites and with the best GIF creation software, you won’t need to edit your GIFs. With the GIF makers we’ve listed in the post, you can be your own GIF master and produce particular animations like a charm.