An excellent client onboarding experience confirms that your clients and app users made the right choice. Ultimately, it helps you keep them. Customers switch to…

…a round-robin algorithm distribution based on customer support agents’ availability. Scale Customer Experience with Reduced Customer Support Response Times Customer expectations influence how brands perceive and deliver customer support. This…

There are many ways to help companies save money on customer support. However, not all of these strategies are good for business. Some methods can…

Video messaging has become incredibly popular in recent years. It’s not surprising. There are so many benefits to this form of communication, including speed and clarity. Has your support team started sending video messages yet? If not, you should start as soon as possible. Don’t worry, we’ll show you how!

Often, companies view customer retention as a metric, losing sight of what’s important: their customers. Written by Joseph Martin, Chief Marketing Officer at Zight  · …

Your customers are the foundation of your business. Without them, your company won’t ever realize its maximum potential—so you need to meet their needs and…

You might have a great product, but if your customer support is unreliable, unhelpful, or hard to contact, customers will hear about it, and you’ll…

Customer experience has overtaken product and price as a reason for customer loyalty. This makes customer success more critical than ever. But while technology is evolving rapidly, it can’t replace the human touch – which is why you need an excellent customer success manager. But how do you find or train the right one? Read on to find out!

Find out who customer success managers are, their key roles, essential skills, and qualities, as well as salary expectations. We also discuss how Zight can empower the customer success manager’s work, ensuring customer loyalty, continued satisfaction, and your business’s growth!