Finding the right candidates in this current climate is extremely challenging. This is an especially hot topic for customer success (CS) leaders.
5 Secrets to Successful Customer Support Teams
Written by Joseph Martin, Chief Marketing Officer at Zight · January 26, 2022 If you keep your customers delighted, they’re more likely to do business…
Announcing CloudApp’s $9.3M Series A Fundraising Round
Today, we’re announcing our $9.3M Series A fundraising round, led by our good friends at Grayhawk Capital and Nordic Eye.
5 Reasons For & Against Tiered Support – from Real Customer Support Teams
There have been rumblings in the space claiming that tiered support is dead. What do real customer support experts think about this? We asked them.
5 Ways Customer Service Finds Your Fans
It’s not enough to convince current customers to return to your website or purchase more products from you. To scale your business, you must leverage…
5 Must-Read Customer Support Books
Kevin Leonor notes that the foundation of customer success lies in understanding the customer journey and recognizing your value events and where you need to…
You’re Doing Client Onboarding Wrong (and How to Do It Right)
An excellent client onboarding experience confirms that your clients and app users made the right choice. Ultimately, it helps you keep them. Customers switch to…
7 Ways to Decrease Customer Support Ticket Times
…a round-robin algorithm distribution based on customer support agents’ availability. Scale Customer Experience with Reduced Customer Support Response Times Customer expectations influence how brands perceive and deliver customer support. This…
Best Google Sheets Add-Ons for 2022
Top Google Sheets add-ons to boost productivity and improve your workflow in 2022.
How Baremetrics Uses CloudApp To Replace 6-8 Meetings A Week
Zight (formerly CloudApp) helps many Saas providers deliver personalized, visual media messaging so they can focus on the work that matters most. Whether that’s improving…
6 Ways to Save Money on Customer Support
There are many ways to help companies save money on customer support. However, not all of these strategies are good for business. Some methods can…
5 Ways Support Teams Can Use Video Messaging in 2025
Video messaging has become incredibly popular in recent years. It’s not surprising. There are so many benefits to this form of communication, including speed and clarity. Has your support team started sending video messages yet? If not, you should start as soon as possible. Don’t worry, we’ll show you how!
