…your team to do their best work. 6 Help Desk Management Best Practices 1. Don’t start from scratch. Work with what you have! When investing in help desk software, you…
What Is Success?
How do you define success? Jason Toy, our Chief Product Officer, shares his definition for individuals and groups.
18 Reasons Why Screen Recording Is Essential For Businesses
Digitally speaking, any image or video captured from your screen is a potential opportunity to convey a complex message or an idea. That’s when screen capture software featuring multiple video and recording tools comes in handy.
How to Collaborate: Product Marketing and Customer Success
…the RIGHT information to each other. What is Customer Success Customer Success works with the customer to ensure their goals are being met. The Customer Success Manager (CSM) is responsible…
How to Send A Video Through Email
Like all other files, it’s possible to send videos via emails and you can do this with any email provider. Whether you’re new to email or encountering issues with oversized embedded videos that embedded videos in emails are too large to send, this guide offers solutions for seamlessly sending videos via email. Let’s check them out!
3 Ways I Use CloudApp As a Product Manager
What impact does CloudApp make on the daily life of a Product Manager? Our very own Phin spells it out here.
How To Make A Self-Service Knowledge Base for Customers
You want to provide the best customer service, but you also know the challenges you might face, including having teams on standby 24/7. How about you create a knowledge base that takes the load off your customer service team? With this repository, your customers will be able to solve some of their most pressing problems, and your agents will check in for more complex issues. Let’s show you how to create one, plus the best practices and tools you can use.
What Is Leadership?
Leadership means different things to different people. Jason Toy, CloudApp’s Chief Product Officer, relates his thoughts on what it means to him.
How to Reduce Customer Support Tickets With a Knowledge Base
More and more customers prefer self-service over having to engage with a company’s support team. Support-seekers often think of self-service as the fasted method to resolve their issue. No waiting in a queue, no explaining the problem, just searching for the results and following along. Having this information readily available for customers can greatly reduce customer support tickets.
How to Provide Constructive Feedback with Zight
In any workplace, proper feedback can boost team morale and productivity. Yet, over 65% of workers say they need more feedback, and less than 35%…
How Video Can Personalize Customer Engagement
…on a few ways businesses can use video to provide a more personalized experience to increase customer engagement. Ways to Personalize Customer Engagement Through Synchronous Video As mentioned above, synchronous…
The ABCs of Customer Engagement
Customer engagement–it’s a big deal. Everyone is trying to improve their customer’s experience. An engaged customer is a raving fan. They’re more loyal (greater lifetime value), will give constructive feedback…
