It’s plain as day on social media: There are brands that have customers who are avid fans. These customers create free marketing, essentially–they post, engage with their own communities organically…
How to Make Difficult Customer Conversations Easier
In customer support, you’re bound to have difficult customer conversations. Often, people get confused, have bad days, and things go wrong. However, difficult, disgruntled, and…
CloudApp in Real Life: How “Today’s Business” Saves Time and Boosts Professionalism
We recently had the chance to sit down with Joe Sanfilippo, Today’s Business’ Manager of Growth and Partnerships, and talk about his team’s experience with CloudApp.
How to Use Screenshots in Customer Success
Written by Joseph Martin, Chief Marketing Officer at Zight · February 7, 2022 Shep Hyken notes, “I’m often surprised at how companies find ways to improve…
My Top 3 Strategies for Customer Success Recruiting in 2022
Finding the right candidates in this current climate is extremely challenging. This is an especially hot topic for customer success (CS) leaders.
5 Secrets to Successful Customer Support Teams
Written by Joseph Martin, Chief Marketing Officer at Zight · January 26, 2022 If you keep your customers delighted, they’re more likely to do business…
Announcing CloudApp’s $9.3M Series A Fundraising Round
Today, we’re announcing our $9.3M Series A fundraising round, led by our good friends at Grayhawk Capital and Nordic Eye.
5 Reasons For & Against Tiered Support – from Real Customer Support Teams
There have been rumblings in the space claiming that tiered support is dead. What do real customer support experts think about this? We asked them.
5 Ways Customer Service Finds Your Fans
It’s not enough to convince current customers to return to your website or purchase more products from you. To scale your business, you must leverage…
5 Must-Read Customer Support Books
Kevin Leonor notes that the foundation of customer success lies in understanding the customer journey and recognizing your value events and where you need to…
You’re Doing Client Onboarding Wrong (and How to Do It Right)
An excellent client onboarding experience confirms that your clients and app users made the right choice. Ultimately, it helps you keep them. Customers switch to…
7 Ways to Decrease Customer Support Ticket Times
…a round-robin algorithm distribution based on customer support agents’ availability. Scale Customer Experience with Reduced Customer Support Response Times Customer expectations influence how brands perceive and deliver customer support. This…
