Asynchronous communication, or async for short, may be a term that you’re not super familiar with but you’re definitely more familiar with async messaging tools than you think.
Top 10 Best Customer Success Tools
With the best customer success tools at your disposal, you and your team can resolve customer issues faster and save time. This extra time can then be spent building strong and lasting customer relationships. But what tools are the best you wonder? Check out our list below.
8 Best Practices for Working Remotely as a Team
Remote work is the way of the future. During its recent surge in popularity, remote employees saw increased productivity at startlingly high levels–in some cases,…
5 Habits to a Highly Successful Customer Success Leader
Let’s talk habits of a highly successful Customer Success leader. What do you need to do, have each day to grow–yourself and your team?
Help Desk Management: 6 Key Principles to Set up an Efficient System
…your team to do their best work. 6 Help Desk Management Best Practices 1. Don’t start from scratch. Work with what you have! When investing in help desk software, you…
What Is Success?
How do you define success? Jason Toy, our Chief Product Officer, shares his definition for individuals and groups.
18 Reasons Why Screen Recording Is Essential For Businesses
Digitally speaking, any image or video captured from your screen is a potential opportunity to convey a complex message or an idea. That’s when screen capture software featuring multiple video and recording tools comes in handy.
How to Collaborate: Product Marketing and Customer Success
…the RIGHT information to each other. What is Customer Success Customer Success works with the customer to ensure their goals are being met. The Customer Success Manager (CSM) is responsible…
How to Send A Video Through Email
Like all other files, it’s possible to send videos via emails and you can do this with any email provider. Whether you’re new to email or encountering issues with oversized embedded videos that embedded videos in emails are too large to send, this guide offers solutions for seamlessly sending videos via email. Let’s check them out!
3 Ways I Use CloudApp As a Product Manager
What impact does CloudApp make on the daily life of a Product Manager? Our very own Phin spells it out here.
How To Make A Self-Service Knowledge Base for Customers
You want to provide the best customer service, but you also know the challenges you might face, including having teams on standby 24/7. How about you create a knowledge base that takes the load off your customer service team? With this repository, your customers will be able to solve some of their most pressing problems, and your agents will check in for more complex issues. Let’s show you how to create one, plus the best practices and tools you can use.
What Is Leadership?
Leadership means different things to different people. Jason Toy, CloudApp’s Chief Product Officer, relates his thoughts on what it means to him.
