Looking for the right video tool for customer success? This in-depth comparison of Zight vs. Snapcall breaks down how the two platforms support async workflows, AI-powered documentation, customer feedback collection, and more—so you can choose what fits your team best.
June Product Updates: New Tools and Smarter Workflows for Support Teams
We’ve rolled out powerful new tools to help support and engineering teams work faster and smarter. This month’s updates include 1-click Zendesk article creation, AI-generated guides with screenshots, flexible export options, and a preview of session logs coming soon to Request Video.
Collect Data Logs Automatically with Every Request Video (Coming Soon)
Say goodbye to back-and-forth support requests. With Zight’s new Data Log Collection feature, every Request Video response includes key technical info like browser, OS, and console logs automatically.
Zight Achieves SOC 2 Type II Compliance: A Commitment to Security and Trust
Zight’s latest AI updates make it easier than ever to turn your videos into summaries, guides, and bug reports—automatically. From smarter suggestions to visual step-by-step instructions, these new Smart Actions upgrades help you save time and share with clarity.
Smarter, Sharper, and More Powerful: Zight Smart Actions Just Got a Major Upgrade
Zight’s latest AI updates make it easier than ever to turn your videos into summaries, guides, and bug reports—automatically. From smarter suggestions to visual step-by-step instructions, these new Smart Actions upgrades help you save time and share with clarity.
Zight vs Birdie: Which Screen Recorder Does More for Support Teams?
Birdie covers the basics—but Zight brings AI, editing tools, and team-wide integrations that go way beyond recording. If your support team needs more than 5-minute videos and wants to streamline workflows, Zight is the upgrade you didn’t know you needed.
Level Up Your Support Game with Zight’s New Zendesk Integration + Request Video Feature
Zight’s new Request Video feature takes the guesswork out of customer support. Now, support teams can easily ask customers to record and share a quick video showing their issue, making it faster and easier to diagnose problems, reduce back-and-forth, and close tickets with confidence
Capture, Annotate and Share a Screenshot Directly to Slack
Do you use Slack for workplace communication? Then you know that while you can record short videos and audio clips on Slack, you don’t always have much to go on in terms of images. That’s why I want to show you how to capture and annotate a screenshot before sending it directly to your Slack team channel or DM as a link. Read on!
Request Video: A Smarter Way to Collect Customer Feedback and Troubleshoot Issues
Creating meaningful documentation from videos can feel like a daunting task—but what if your recordings could handle the heavy lifting for you? Enter Zight’s Smart Actions.
Introducing Zight’s New System Audio Recording: Capture Every Voice, Every Time
Creating meaningful documentation from videos can feel like a daunting task—but what if your recordings could handle the heavy lifting for you? Enter Zight’s Smart Actions.
Smart Actions: Record, Relax, and Let AI Do the Rest
Creating meaningful documentation from videos can feel like a daunting task—but what if your recordings could handle the heavy lifting for you? Enter Zight’s Smart Actions.
Introducing Zight’s New Merging Videos Feature: Create Seamless, Professional Videos with Ease
Creating polished, professional videos just got easier! Zight’s new Merging Videos feature lets you effortlessly combine multiple clips, add intros and outros, and streamline your video creation process—all without leaving the platform.
