Troubleshooting just got a whole lot easier. Soon, Zight users will be able to automatically collect technical session data, like browser info, console logs, and more, with every Request Video submission.
Whether you’re in Customer Success, Support, or Engineering, this new feature eliminates the need to ask users for screenshots, system info, or dev tools data. Now you can get everything you need like video and logs in one streamlined workflow.
What’s New: Session Logs, Captured Automatically
Every time someone responds to a Request Video link, Zight will automatically gather key technical details from their session and attach them directly to the video response.
Here’s what’s included:
- Browser & Version: detect compatibility or rendering issues
- Operating System: identify OS-specific bugs
- Screen Resolution: helpful for UI/layout problems
- Network Type: distinguish app issues from poor connections
- Console Logs: surface client-side errors in real-time
- Network Logs: view failed requests and response codes
No extra setup. No back-and-forth. No tools required from the user.
Why It Matters: More Context, Less Guesswork
Support teams spend too much time chasing down missing context:
- “Can you tell me what browser you’re using?”
- “Can you share a screenshot of the error?”
- “Can you open your console and copy what you see?”
With data logs built into Request Video, all of that disappears. You send the link, the customer records their screen, and Zight takes care of the rest, giving you the full technical picture alongside their recording.
Use Cases Across Teams
Customer Success & Support
- Escalate technical tickets faster and with all the right context
- Reduce resolution time by avoiding repeated follow-up questions
- Deliver clearer bug reports to product and engineering
Engineering & QA
- Quickly replicate issues using real-world environment data
- View console and network logs without needing direct customer access
- Reduce time spent diagnosing and increase fix velocity
Set It and Forget It: Admin Defaults
Zight also makes it easy for Admins to control how this feature is used across the team. You can:
- Automatically include logs in every Request Video
- Set team-wide defaults for video + log capture
- Ensure consistent workflows for support and escalation
This gives your team structure, clarity, and consistency at scale.
Coming Soon
The new Data Log Collection feature for Request Video will be rolling out soon. If your team handles technical issues, supports end users, or works cross-functionally with engineering, this feature will instantly improve your workflow.
One link. One video. All the context you need.
Click here to join the waitlist now for early beta access!
