At Zight, we’re committed to building tools that make life easier for support teams. Whether you’re documenting a product issue, publishing knowledge base articles, or collecting feedback from users, this month’s product updates are all about improving clarity, speed, and usability in your workflows.
Instantly Create Zendesk Help Articles from Video
Creating support documentation from scratch can be tedious, especially when you’ve already walked through the issue in a video. Now, support teams can instantly convert their recordings into help center articles with Zight’s 1-click Zendesk integration. This feature allows you to automatically turn your recordings into structured help articles with just one click. Once set up, Smart Actions will extract step-by-step documentation from your video and immediately publish it to your Zendesk knowledge base.
Why it matters:
- Eliminates the need to reformat or rewrite help content
- Speeds up response time for common questions
- Keeps your documentation fresh and accurate with minimal effort
Smarter Step-by-Step Guides with Auto-Generated Screenshots
When it comes to customer education, a visual goes a long way. Now, when Zight generates step-by-step guides using AI, it includes screenshots automatically pulled from your video to match each instruction.
Support professionals can now create clearer, more effective documentation without the extra effort of pausing, capturing, and editing screenshots manually. For onboarding, troubleshooting, and internal training, these visual guides are a huge time-saver—and they make your instructions easier to follow and trust.
- Screenshots are automatically inserted next to each step
- No need to manually capture, annotate, or edit images
- Creates clearer, more visual content for end users
Export AI-Generated Content to Your Favorite Tools
Support, success, and documentation teams often live in different platforms like Notion, Google Docs, Confluence, and others. To keep work moving across departments, we’ve introduced a new Export button on every video where AI Smart Actions are enabled.
Now you can push formatted AI-generated content like summaries, SOPs, or walkthroughs directly into the tools your team already uses. It’s perfect for handing off technical findings to product, sharing meeting notes with the team, or drafting knowledge base content without writing from scratch. You can also copy and paste the output in a structured format, so you’re never stuck trying to reformat.
Coming Soon: Technical Logs with Every Request Video
Support and engineering teams rely on clear, contextual details to diagnose tough issues, especially in Tier 2 and Tier 3 escalations. That’s why we’re adding session-level technical logs to every Request Video submission.
Soon, when a customer records and sends a video through Request Video, Zight will automatically collect metadata without requiring any additional steps from the user, including:
- Browser and operating system
- Screen size
- Network type
For support agents, this means no more chasing down screenshots or environment details. For engineering and QA teams, it’s a faster path to reproduction and resolution. This update will be especially valuable for resolving complex edge cases, speeding up triage, and delivering a smoother support experience across technical workflows.
Why it’s a big deal:
- Fewer back-and-forth messages
- Reduced time to resolution for Tier 2 and Tier 3 issues
- Greater confidence in escalations and handoffs
Want early access? Click here to join the waitlist!
Scrolling Screenshots for Windows (Coming Soon)
We’re extending one of our most requested Mac features to Windows: full-page scrolling screenshots.
This new capability lets you capture entire pages—including long chat transcripts, troubleshooting logs, or product walkthroughs—in a single image, even if it’s beyond your current viewport.
Use cases include:
- Capturing long feedback threads
- Preserving entire conversations or error states
- Sharing visual documentation with teams or customers
The feature will be available to Windows users later in the month of July.
