Zight Blog

…ten to twelve other consumers.  Because online recommendations and word-of-mouth marketing and referrals are critical drivers of new business, all businesses must consistently deliver high customer support. To put more…

…the likelihood of current customers becoming repeat customers.  You can also elevate your customer success approach by providing better customer support. As customers use your products or services, most probably,…

Replying to customers’ inquiries with a video shows them exactly what you mean in a personal, clear, and scalable way. Similarly, when a customer sends…

NPS, or your Net Promoter Score is a gold mine.  It is a measurement of customer loyalty, based on the question, “On a scale of…

Consumers construct their expectations based on their price for your products, customer reviews and feedback, and their previous interactions with other brands. But customer expectations…

Customer service is the art of keeping customers happy and letting companies identify where they have room to grow. It’s given that customers will experience…

…your customers into raving fans and brand advocates. Offer Rewards and Loyalty Points According to The 2016 Bond Loyalty Report, 73% of loyalty cardholders are more likely to refer their friends…