When your sales and marketing terms align towards achieving a common goal and work efficiency alongside each other, your brand benefits by making more sales…
5 Customer Support Staffing Strategies
…look at how you hire the right staff, ultimately reducing the employee turnover rate. People often confuse staffing strategies with recruitment strategies; however, they aren’t the same thing. Recruitment is…
Making Customer Support Management Profitable
Launching and selling great products or services for any successful brand is only half the battle because offering exceptional customer service is equally important. After…
Scaling Digital Engagement in Personal Ways
If you’re ready to build strong, lasting relationships with customers, but you aren’t sure where to begin, it’s all about prioritizing your customers and employees…
4 Ways Managers can Train More Effectively
Managing a team is daunting. However, when it comes to training teams, nearly 75% of managers are unhappy because the training offered didn’t accomplish goals….
Developing Key Talent In New Employees
Any company that wants to succeed in the new digital economy can do so by focusing on its most valuable assets—employees. Talent development involves strategically…
CS Data: Track Customers and Demographics
Customer support data and metrics allow businesses to monitor their customer service efforts in an on-demand and multi-platform world. Tracking standard metrics for customer support…
6 Reasons Customer Support Ops Works
…ten to twelve other consumers. Because online recommendations and word-of-mouth marketing and referrals are critical drivers of new business, all businesses must consistently deliver high customer support. To put more…
CS Ops Specialist-101
…the likelihood of current customers becoming repeat customers. You can also elevate your customer success approach by providing better customer support. As customers use your products or services, most probably,…
5 Reasons Customer Support Teams Need Video
Replying to customers’ inquiries with a video shows them exactly what you mean in a personal, clear, and scalable way. Similarly, when a customer sends…
5 Real Examples Of How Customer Success Teams Use NPS
NPS, or your Net Promoter Score is a gold mine. It is a measurement of customer loyalty, based on the question, “On a scale of…
5 Ways to Manage Customer Expectations
Consumers construct their expectations based on their price for your products, customer reviews and feedback, and their previous interactions with other brands. But customer expectations…
