How can you prevent customer churn that is caused by unresolved customer complaints? Research shows it’s more expensive to attract a customer than it is to retain one. Managing customer complaints well is vital for your retention. Learn what to do when your customer complains about your services and why the complaints are actually good for your company.
Jealous? 7 Ways Jealousy Can Make You a Better Person
A few ways to use jealousy as a catalyst for life-altering changes.
The New Customer Service: A Strategy Template
How to present your Customer Service Strategy to your executive team.
Burnout: How to Keep Your Support Team from Cracking
Here are some top tips and tricks for keeping your team from fizzling out.
Fastly; The Way a Cloud Edge Platform Should Be.
Fastly & Furious; your cloud edge platform wishes are coming true.
Product Manager at Podium Wears 2 Hats: Engineering Meets Product
Learn what methods work best for a PM with a front-end background.
5 Deadly Mistakes Businesses Make When Communicating With Customers
Targeted communication with customers and tools to automate it.
Buffer’s 5 Components of Customer Care
Darcy shared with CloudApp a few of Buffer’s Customer Support tips.
10 Ways To Boost Team Morale Using Visual Communication
Boosting employee morale is like adding sunshine to a cloudy day in the workplace. It’s all about creating an environment where team members feel valued, motivated, and eager to give their best. From fostering a positive company culture to recognizing achievements, there are several ways to boost employee morale and enhance productivity.
Zendesk App Editor Roundup
Meet the great apps featured in Zendesk, in the compose and edit category
