Consumers construct their expectations based on their price for your products, customer reviews and feedback, and their previous interactions with other brands. But customer expectations…
5 Ways to Manage Customer Expectations
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Best Google Sheets Add-Ons for 2022
Top Google Sheets add-ons to boost productivity and improve your workflow in 2022.
Why Customer Service Tickets are Hidden Insights
Written by Joseph Martin, Co-founder & CEO of Zight · December 13, 2021 Customer service is the art of keeping customers happy and letting companies…
What Turns Customers into Raving Fans?
…your customers into raving fans and brand advocates. Offer Rewards and Loyalty Points According to The 2016 Bond Loyalty Report, 73% of loyalty cardholders are more likely to refer their friends…
How Baremetrics Uses CloudApp To Replace 6-8 Meetings A Week
Zight (formerly CloudApp) helps many Saas providers deliver personalized, visual media messaging so they can focus on the work that matters most. Whether that’s improving…
6 Ways to Save Money on Customer Support
There are many ways to help companies save money on customer support. However, not all of these strategies are good for business. Some methods can…
10 Ways CloudApp Improves Efficiency
…matter. Zight (formerly CloudApp) Increases Efficiency Zight (formerly CloudApp) is an instant image and video sharing software for all professionals. It offers the fastest way to capture and embed GIFs,…
5 Ways Support Teams Can Use Video Messaging in 2025
Video messaging has become incredibly popular in recent years. It’s not surprising. There are so many benefits to this form of communication, including speed and clarity. Has your support team started sending video messages yet? If not, you should start as soon as possible. Don’t worry, we’ll show you how!
7 Ways to Retain New Customers
Often, companies view customer retention as a metric, losing sight of what’s important: their customers. Written by Joseph Martin, Co-founder & CEO of Zight · …
3 Threats to Customer Satisfaction (And 3 Solutions)
…a better customer experience improves customer satisfaction, ultimately helping you keep the customers you already have coming back. Building a customer base of loyal customers is worth the investment. That’s…
10 Best Google Phone Shortcuts in 2025
Do you own a Google Phone like the Pixels and other android phones? Here are some amazing short cuts that will make it easy for you to operate your phone.
5 Strategies to Retain Customers
…Customers When building trust between your company and customers, don’t assume customers trust you because they buy what you’re selling. Also, you must recognize that trust takes a lot of…
