Zight Blog | Product, Engineering, Sales, & Customer Support Content

Zight | December 18, 2021

7 Ways to Decrease Customer Support Ticket Times

…a round-robin algorithm distribution based on customer support agents’ availability. Scale Customer Experience with Reduced Customer Support Response Times Customer expectations influence how brands perceive and deliver customer support. This…

Zight | December 16, 2021

5 Real Examples Of How Customer Success Teams Use NPS

NPS, or your Net Promoter Score is a gold mine. Written by Joseph Martin, Co-founder & CEO of Zight · December 16, 2021 It is…

Zight | December 16, 2021

5 Ways to Manage Customer Expectations

Consumers construct their expectations based on their price for your products, customer reviews and feedback, and their previous interactions with other brands. But customer expectations…

Zight | December 15, 2021

Best Google Sheets Add-Ons for 2022

Top Google Sheets add-ons to boost productivity and improve your workflow in 2022.

Zight | December 13, 2021

Why Customer Service Tickets are Hidden Insights

Written by Joseph Martin, Co-founder & CEO of Zight · December 13, 2021 Customer service is the art of keeping customers happy and letting companies…

Zight | December 10, 2021

What Turns Customers into Raving Fans?

…your customers into raving fans and brand advocates. Offer Rewards and Loyalty Points According to The 2016 Bond Loyalty Report, 73% of loyalty cardholders are more likely to refer their friends…

Zight | December 8, 2021

How Baremetrics Uses CloudApp To Replace 6-8 Meetings A Week

Zight (formerly CloudApp) helps many Saas providers deliver personalized, visual media messaging so they can focus on the work that matters most. Whether that’s improving…

Zight | December 8, 2021

6 Ways to Save Money on Customer Support

There are many ways to help companies save money on customer support. However, not all of these strategies are good for business. Some methods can…

Zight | December 7, 2021

10 Ways CloudApp Improves Efficiency

…matter. Zight (formerly CloudApp) Increases Efficiency Zight (formerly CloudApp) is an instant image and video sharing software for all professionals. It offers the fastest way to capture and embed GIFs,…

Zight | December 6, 2021

5 Ways Support Teams Can Use Video Messaging in 2025

Video messaging has become incredibly popular in recent years. It’s not surprising. There are so many benefits to this form of communication, including speed and clarity. Has your support team started sending video messages yet? If not, you should start as soon as possible. Don’t worry, we’ll show you how!

Zight | December 3, 2021

7 Ways to Retain New Customers

Often, companies view customer retention as a metric, losing sight of what’s important: their customers. Written by Joseph Martin, Co-founder & CEO of Zight · …

Zight | November 30, 2021

3 Threats to Customer Satisfaction (And 3 Solutions)

…a better customer experience improves customer satisfaction, ultimately helping you keep the customers you already have coming back. Building a customer base of loyal customers is worth the investment. That’s…

7 Ways to Decrease Customer Support Ticket Times

5 Real Examples Of How Customer Success Teams Use NPS

5 Ways to Manage Customer Expectations

Best Google Sheets Add-Ons for 2022

Why Customer Service Tickets are Hidden Insights

What Turns Customers into Raving Fans?

How Baremetrics Uses CloudApp To Replace 6-8 Meetings A Week

6 Ways to Save Money on Customer Support

10 Ways CloudApp Improves Efficiency

5 Ways Support Teams Can Use Video Messaging in 2025

7 Ways to Retain New Customers

3 Threats to Customer Satisfaction (And 3 Solutions)

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