If you’re ready to build strong, lasting relationships with customers, but you aren’t sure where to begin, it’s all about prioritizing your customers and employees…
Scaling Digital Engagement in Personal Ways
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4 Ways Managers can Train More Effectively
Written by Joseph Martin, Co-founder & CEO of Zight · January 14, 2022 Managing a team is daunting. However, when it comes to training teams,…
Developing Key Talent In New Employees
Any company that wants to succeed in the new digital economy can do so by focusing on its most valuable assets—employees. Talent development involves strategically…
5 Ways Customer Service Finds Your Fans
It’s not enough to convince current customers to return to your website or purchase more products from you. To scale your business, you must leverage…
CS Data: Track Customers and Demographics
Customer support data and metrics allow businesses to monitor their customer service efforts in an on-demand and multi-platform world. Tracking standard metrics for customer support…
6 Reasons Customer Support Ops Works
…ten to twelve other consumers. Because online recommendations and word-of-mouth marketing and referrals are critical drivers of new business, all businesses must consistently deliver high customer support. To put more…
CS Ops Specialist-101
…the likelihood of current customers becoming repeat customers. You can also elevate your customer success approach by providing better customer support. As customers use your products or services, most probably,…
5 Reasons Customer Support Teams Need Video
Replying to customers’ inquiries with a video shows them exactly what you mean in a personal, clear, and scalable way. Similarly, when a customer sends…
5 Must-Read Customer Support Books
Kevin Leonor notes that the foundation of customer success lies in understanding the customer journey and recognizing your value events and where you need to…
You’re Doing Client Onboarding Wrong (and How to Do It Right)
An excellent client onboarding experience confirms that your clients and app users made the right choice. Ultimately, it helps you keep them. Customers switch to…
7 Ways to Decrease Customer Support Ticket Times
…a round-robin algorithm distribution based on customer support agents’ availability. Scale Customer Experience with Reduced Customer Support Response Times Customer expectations influence how brands perceive and deliver customer support. This…
5 Real Examples Of How Customer Success Teams Use NPS
NPS, or your Net Promoter Score is a gold mine. Written by Joseph Martin, Co-founder & CEO of Zight · December 16, 2021 It is…
