Apps here, there, everywhere. What apps actually work if you want to authentically engage customers?
What to Look for When Hiring a Customer Success Agency
…the customer success agency you need. What Is a Customer Success Agent? Customer success agents ensure all customers derive value from what they paid for. A customer success agent stays…
Why Video Is The Next Big Player in Customer Success
A surprise player has shown up on the scene in Customer Success. It balances the relationship aspects of customer success with the ability to scale.
5 Beginner Mistakes When Using Asynchronous Video
Sydney Strader notes, “The CS landscape has changed significantly over the years, and as a result, the technology leveraged to support the ever-maturing function has evolved…
Exceeding Customer Expectations in a Post-COVID World
Today, consumer experience is one of the most crucial differentiators. From attracting new customers to engaging and keeping them over time, more and more businesses…
Using Asynchronous Video in Customer Support
A new live chat support study by SuperOffice reports that 21% of businesses don’t respond to live chat requests. In addition, with increasing chat volumes each…
The Reality of Zoom Fatigue (and How to Fight It)
When the COVID-19 pandemic first hit, businesses quickly transitioned to remote work. Sadly, many employees found themselves tired and burned out by the tools meant…
Brands with the Best Customer Service
…the Best Customer Service Positive customer service experiences are a result of customer-centric staff who excel at: Responding fast. Customers appreciate quick customer support response times when they highlight a…
Casual Workplace? Just Press Record
The modern customer experience should go above and beyond traditional customer support methods. It must incorporate customer preferences and expectations into every customer-brand touchpoint. Meeting…
How Can You Justify the ROI of a Customer Success Manager?
Customer Success Managers (CSM) support customers transition from sales prospects to active users. CSMs are laser-focused on loyalty, building long-term relationships. That’s why we asked six Customer Success professionals a specific question.
The New Normal for Customer Support
COVID-19 has affected billions of lives and people’s attitudes towards remote working. Governments across the globe are balancing easing lockdown restrictions with infection rates, allowing…
In-Person Customer Service vs. Virtual
…customer tension, resulting in delighted customers and customer service agents. Improve Customer Response Times with Zight (formerly CloudApp) Zight (formerly CloudApp) is a revolutionary customer support tool that can help…
