…to attract and retain customers. Maximizing customer success can help you connect with customers and increase the value of your company. Do you know that nearly 86% of customers are…
9 Secrets to Maximizing Customer Success
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5 Reasons Not to Use Native Screenshot Tools
Why native screenshot tools aren’t as good as customized screenshot apps.
How Do You Rebuild Trust With Dissatisfied Customers?
If your customers are dissatisfied, here’s how to gain back their trust.
Top 40 Best Customer Service Software Tools in 2025
From shared inboxes to automation magic, the best customer service software tools define how you engage customers, manage inquiries, and craft personalized marketing experiences. Luckily, we have listed the best 40 customer service software tools to cater to different customer needs.
Putting a Face on Customer Loyalty
Showing your face on a call really does matter to a company’s bottom line.
New Enterprise Features: Video Captions and Transcriptions
Add captions and generate transcriptions for your Zight videos.
How to Know What Products People Actually Want
Everything you need to know.
A Guide to Call Center Outsourcing
Everything you need to know to tackle outsourcing for your call center.
What Is a Support Ticket? A Quick Definition
…a support ticket and is accessible by both the customer and the support rep. Support tickets are incredibly helpful to customers, support teams, and companies alike. For customers, it’s a…
The Top 9 Help Desk Certifications
The best help desk certifications in 2022.
15 Best Live Chat Software Solutions for 2025
In this round-up of some of our favorite live chat software, learn how Zight can plug into your live chats with customers, helping you communicate with them efficiently, resulting in faster issue resolution times.
15 Best SaaS Help Desk Software Picks For Your Business
You must always be prepared to help your customers when they send requests. This is why you need a reliable SaaS help desk software to help you manage your customer service requests. Read on as we share our best tools for this and how you can leverage the powers of Zight to improve communication with your customers within your help desk software.
