Zight Blog

…tech software. When it comes to happiness scores, most companies shoot for a score between 70 and 80, at this time Nico mentioned (June 2020), our average happiness score was…

…SaaS and cloud companies, Customer Success and Support roles have become critically important to companies increasingly focused on delivering a customer-centric approach and a quality personalized experience. What should a…

Boost your retention metrics with these proven solutions.

…new customers, upgrading customers from one product to another, and troubleshooting product-related problems. In a nutshell, customer support makes sure customers get the value they pay for. Referring back to…

Learn how you can build long-term customer relationships with your clients.

Learn to handle unhappy customers effectively.