Zight Blog

You might have a great product, but if your customer support is unreliable, unhelpful, or hard to contact, customers will hear about it, and you’ll…

Customer experience has overtaken product and price as a reason for customer loyalty. This makes customer success more critical than ever. But while technology is evolving rapidly, it can’t replace the human touch – which is why you need an excellent customer success manager. But how do you find or train the right one? Read on to find out!

Find out who customer success managers are, their key roles, essential skills, and qualities, as well as salary expectations. We also discuss how Zight can empower the customer success manager’s work, ensuring customer loyalty, continued satisfaction, and your business’s growth!

Segmentation is one of the fundamental elements of a successful customer success team. With it, customer success managers can better manage multiple clients, take advantage…

Increase customer loyalty with educational resources and customer feedback.