Zight Blog | Product, Engineering, Sales, & Customer Support Content

Zight | March 15, 2022

How to Authentically Engage Customers: 4 Core Competencies

…the North Star in customer success is advisory, we can’t always get there. Why can’t we get to strategy? There are several blockers: Not setting expectations with customers Customer not…

Zight | March 14, 2022

5 Ways to Encourage a Positive Company Culture

Company culture is a vital part of every business. It affects every aspect of a business. From attracting top talent to enhancing employee satisfaction, it’s…

Zight | March 11, 2022

How to Leverage Sales from Customer Success

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Zight | March 9, 2022

My Favorite Tech to Authentically Engage Customers

Apps here, there, everywhere. What apps actually work if you want to authentically engage customers?

Zight | March 7, 2022

What to Look for When Hiring a Customer Success Agency

…the customer success agency you need. What Is a Customer Success Agent? Customer success agents ensure all customers derive value from what they paid for. A customer success agent stays…

Zight | March 1, 2022

Why Video Is The Next Big Player in Customer Success

A surprise player has shown up on the scene in Customer Success. It balances the relationship aspects of customer success with the ability to scale.

Zight | February 28, 2022

Making The Workplace Modern: A Business Case for Async Video

/*! elementor – v3.8.1 – 13-11-2022 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px} Video creation and consumption have exploded, thanks to the rise of…

Zight | February 25, 2022

How to Authentically Engage Customers: 4 Core Competencies

5 Ways to Encourage a Positive Company Culture

How to Leverage Sales from Customer Success

My Favorite Tech to Authentically Engage Customers

What to Look for When Hiring a Customer Success Agency

Why Video Is The Next Big Player in Customer Success

Making The Workplace Modern: A Business Case for Async Video

How to Create a Customer Support Ticket That Knocks It Out Of The Park

5 Beginner Mistakes When Using Asynchronous Video

My Biggest Mistakes & Biggest Wins Hiring in Customer Success

Exceeding Customer Expectations in a Post-COVID World

How to Create a New Customer Success Job from Scratch

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