Make it easier for your customers to show you what’s going wrong and capture the technical details behind it. Zight’s Request Video feature lets you collect both a screen recording and browser logs, like console errors and network activity, with just a few clicks. This step-by-step guide shows you how to enable the feature, install the snippet, and customize request links so you can troubleshoot faster and more effectively.

Step 1: Enable the Request Video Feature

• In your settings, enable the brand-new section called Request Video. Access your settings via share.zight.com and navigate to Settings. On the bottom left, you’ll see a new section called Request Video.

Step 2: Install a Snippet on Your Website

• Install a snippet on your website. Note that it does not work with Google Tag Manager, so it is recommended to have a developer spend a few minutes on it.

Step 3: Create a Request Link

• Navigate to your dashboard and go to the request link section. This feature is not yet available on the Zendesk add-on.

Step 4: Ask to Collect Logs

• When creating a new request video link, you will see a section called “Ask to Collect Logs.” Click on that button to proceed.

Step 5: Customize the Request

• When creating a new request video link, you will see a section called “Ask to Collect Logs.” Click on that button to proceed.

Step 6: Customer Experience

• From your customer’s perspective, they will see a two-step process: open the domain you set up and click on start recording. Their interactions will be recorded.

Step 7: View and Collect Logs

• Once the recording is complete, you will see their video and a button called “collect download logs” to start the download. This will include console information, warnings, errors, and network data.