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Why It Matters
When users report issues, your team shouldn’t have to chase down missing details or waste time manually copying and pasting technical data from multiple tools. Zight’s new Data Log Collection feature automatically captures session info like browser, OS, screen size, console errors, and more with every Request Video. No manual steps, no digging. Just the context you need, delivered alongside the video. So you can skip the diagnostics and jump straight to solving.
What's Collected
Every Request Video now includes comprehensive technical context:
Browser & Version
Identify rendering or compatibility issues with detailed browser information and version numbers.
Operating System
Spot OS-specific bugs and platform-related issues with complete system information.
Screen Resolution
Understand layout and UI differences across different screen sizes and display configurations.
Network Type
Context for poor connections or app loading issues with network speed and connection details.
Console Logs
Surface JavaScript errors or warnings that might be causing user issues.
Network Logs
See failed API calls and request issues that impact user experience.
Discover the Benefits of Data Logs
Technical Clarity
Zight captures essential system details like browser, OS, and screen resolution alongside every video, so your team doesn’t have to ask.
Admin Control
Enforce settings and ensure consistent data logs across your entire team.
Built-In Ticket Context
With data logs integrated into every video, you get instant context for tickets.
Built for Busy Teams
Designed for high-volume support teams and seamless collaboration across QA and engineering.
How it Works
Automated Data Collection
Every video response automatically includes comprehensive technical context. No more back-and-forth asking “what browser are you using?” or “what’s your screen resolution?”
Seamless User Experience
Users follow simple steps to record their video while data collection happens automatically in the background. No extra configuration or technical knowledge required.
- Go to the page with the issue
- Record the problem
- Submit with full context
Easy Implementation
Get started in minutes with a simple code snippet. Just add it to your page and start collecting detailed context with every video submission.
- One-time setup with simple snippet
- Works on any website or application
- Automatic data collection starts immediately
Use Cases by Role
Customer Success & Support
- Escalate tickets to engineering with complete context
- Cut out the back-and-forth with users
- Improve time-to-resolution with smarter workflows
Engineering & QA
- Diagnose and reproduce bugs faster
- Access real user data without needing direct outreach
- View logs and screen recording side-by-side
Coming Soon
The Data Log Collection feature will be available soon for all Zight users with Request Video access. Get ready to eliminate the guesswork and empower your teams with the full context they need right from the first submission.
Get Early Access!Frequently Asked Questions
Each Request Video response includes session-level data such as browser and version, operating system, screen resolution, network type, console logs (JavaScript errors and warnings), and network logs (failed requests and responses). This data is captured automatically alongside the video.
No. Users don’t need to install or configure anything. All logs are collected automatically when someone responds to a Request Video link—without needing an account or download.
Yes. Admins can configure default settings to determine whether logs are collected with every Request Video submission. You can enable or disable this feature across your workspace to fit your team’s needs.
Yes. Zight only collects front-end data related to the session for troubleshooting purposes. No personally identifiable information (PII) is collected unless it is explicitly recorded or shared in the video.
When a video is submitted through Request Video, the session logs will appear alongside the recording in your Zight dashboard. You’ll see a dedicated panel with the captured technical details.
This feature is especially useful for Customer Success, Support, QA, and Engineering teams handling technical issues, bug reports, or escalated tickets. It’s ideal for Tier 2 and Tier 3 support workflows.
