Zight Blog

Nowadays, a proactive approach to customer support is crucial due to the active engagement of customers themselves. They actively seek solutions and reasons to upgrade to superior products or services. Proactive customer service offers a competitive edge in a dynamic market environment. But how do you do it? How can you provide proactive customer support to your customers? Let’s get into the details!

Increase First Call Resolution Rate By Improving Customer Satisfaction

As a customer support employee, manager or business owner, one of your main objectives should be to increase your NPS score. If you are striving to cement your place among industry leaders, this is a never-ending pursuit that requires constant innovation. Here’s how to improve your NPS scores!

Our top 5 customer service best practices agents can use to build loyalty.

Want to improve the customer service experience? Here are 7 actionable tips