…customer success teams. Chad is also a customer success coach, and every month he spends his time coaching customer success professionals in customer-facing roles. His purpose is to help other…
5 Top Influencers for Customer Success
Read More
7 Best Web Tools For Customer Retention
Retaining customers begins with giving them value.
9 Secrets to Maximizing Customer Success
…to attract and retain customers. Maximizing customer success can help you connect with customers and increase the value of your company. Do you know that nearly 86% of customers are…
5 Reasons Not to Use Native Screenshot Tools
Why native screenshot tools aren’t as good as customized screenshot apps.
How Do You Rebuild Trust With Dissatisfied Customers?
If your customers are dissatisfied, here’s how to gain back their trust.
Top 40 Best Customer Service Software Tools in 2025
From shared inboxes to automation magic, the best customer service software tools define how you engage customers, manage inquiries, and craft personalized marketing experiences. Luckily, we have listed the best 40 customer service software tools to cater to different customer needs.
Putting a Face on Customer Loyalty
Showing your face on a call really does matter to a company’s bottom line.
New Enterprise Features: Video Captions and Transcriptions
Add captions and generate transcriptions for your Zight videos.
How to Know What Products People Actually Want
Everything you need to know.
A Guide to Call Center Outsourcing
Everything you need to know to tackle outsourcing for your call center.
What Is a Support Ticket? A Quick Definition
…a support ticket and is accessible by both the customer and the support rep. Support tickets are incredibly helpful to customers, support teams, and companies alike. For customers, it’s a…
The Top 9 Help Desk Certifications
The best help desk certifications in 2022.
