The modern customer experience should go above and beyond traditional customer support methods. It must incorporate customer preferences and expectations into every customer-brand touchpoint. Written…
Casual Workplace? Just Press Record
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How Can You Justify the ROI of a Customer Success Manager?
Customer Success Managers (CSM) support customers transition from sales prospects to active users. CSMs are laser-focused on loyalty, building long-term relationships. That’s why we asked six Customer Success professionals a specific question.
My Top 3 Strategies for Customer Success Recruiting in 2022
Finding the right candidates in this current climate is extremely challenging. This is an especially hot topic for customer success (CS) leaders.
The New Normal for Customer Support
COVID-19 has affected billions of lives and people’s attitudes towards remote working. Governments across the globe are balancing easing lockdown restrictions with infection rates, allowing…
In-Person Customer Service vs. Virtual
…customer tension, resulting in delighted customers and customer service agents. Improve Customer Response Times with Zight (formerly CloudApp) Zight (formerly CloudApp) is a revolutionary customer support tool that can help…
5 Secrets to Successful Customer Support Teams
Written by Joseph Martin, Co-founder & CEO of Zight · January 26, 2022 If you keep your customers delighted, they’re more likely to do business…
Press Release: CloudApp Announces $9.3M Series A Fundraising Round
Visual work communication tool helps reduce time-consuming Zoom calls and endless Slack/Email notifications, save teams dozens of hours per week.
Announcing CloudApp’s $9.3M Series A Fundraising Round
Today, we’re announcing our $9.3M Series A fundraising round, led by our good friends at Grayhawk Capital and Nordic Eye.
3 Tips to Guide Customers Through the Purchase Funnel
When your sales and marketing terms align towards achieving a common goal and work efficiency alongside each other, your brand benefits by making more sales…
5 Customer Support Staffing Strategies
…look at how you hire the right staff, ultimately reducing the employee turnover rate. People often confuse staffing strategies with recruitment strategies; however, they aren’t the same thing. Recruitment is…
5 Reasons For & Against Tiered Support – from Real Customer Support Teams
There have been rumblings in the space claiming that tiered support is dead. What do real customer support experts think about this? We asked them.
Making Customer Support Management Profitable
Launching and selling great products or services for any successful brand is only half the battle because offering exceptional customer service is equally important. Written…
