Zight Blog

Our customer service video top picks.

Here’s 8 of our best tips for improving your online customer service.

Many companies lose out on repeat business because they can not solve customer issues on time. So, if you want to provide better service, you need a way to track and solve customer issues fast. Lucky for you, that’s what issue-tracking software are for. But wait, what is an issue tracking software? What can you do with it, and which one should you get? Read on to find the answers and understand how you can also use Zight with your software!

Having trouble quantifying customer experience? Here’s what to measure.

For your customers to succeed with your product or service, you need to set goals for customer success and also measure them. When you measure, you’ll understand what works, what doesn’t and what needs improvement. We got the experts in the industry to weigh in. Read on to find out what they said including the best tips to help you design a good customer success strategy!

Email support in businesses has been offering a reliable channel for effective communication. However, as your business grows, keeping up with the inbox may become hectic. No worries, though. With the best email ticketing system, you can easily get things back on track. So, how can an email ticketing system help you navigate better?

5 key principles to help your customers get the most out of your help desk.

A guide for your inbound support strategy.

…an innovative cloud-hosted web app, with two customer support engineers serving over 50,000+ customers. No small feat. The very nature of ApproveMe’s business makes customer support a complex operation. Their…