Zight Blog

Everything you need to know to tackle outsourcing for your call center.

…a support ticket and is accessible by both the customer and the support rep. Support tickets are incredibly helpful to customers, support teams, and companies alike. For customers, it’s a…

In this round-up of some of our favorite live chat software, learn how Zight can plug into your live chats with customers, helping you communicate with them efficiently, resulting in faster issue resolution times.

You must always be prepared to help your customers when they send requests. This is why you need a reliable SaaS help desk software to help you manage your customer service requests. Read on as we share our best tools for this and how you can leverage the powers of Zight to improve communication with your customers within your help desk software.

…customer journey defined with roles, responsibilities and customer value outcomes at each step. A warm handoff between teams creates alignment around the customer’s expectations so value, along with an amazing…