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Zight | April 29, 2022

How to Send A Video Through Email

Like all other files, it’s possible to send videos via emails and you can do this with any email provider. Whether you’re new to email or encountering issues with oversized embedded videos that embedded videos in emails are too large to send, this guide offers solutions for seamlessly sending videos via email. Let’s check them out!

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Zight | April 22, 2022

How To Make A Self-Service Knowledge Base for Customers

You want to provide the best customer service, but you also know the challenges you might face, including having teams on standby 24/7. How about you create a knowledge base that takes the load off your customer service team? With this repository, your customers will be able to solve some of their most pressing problems, and your agents will check in for more complex issues. Let’s show you how to create one, plus the best practices and tools you can use.

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Zight | April 19, 2022

Stop Saying Customer Success vs Support

…you would even mention customer support and customer success in the same sentence. While customer support and customer success are different teams with different purposes, they are very much partners….

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Zight | April 18, 2022

What Is Leadership?

Leadership means different things to different people. Jason Toy, CloudApp’s Chief Product Officer, relates his thoughts on what it means to him.

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Zight | April 15, 2022

How to Reduce Customer Support Tickets With a Knowledge Base

More and more customers prefer self-service over having to engage with a company’s support team. Support-seekers often think of self-service as the fasted method to resolve their issue. No waiting in a queue, no explaining the problem, just searching for the results and following along. Having this information readily available for customers can greatly reduce customer support tickets.

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Zight | April 11, 2022

15 Top Customer Experience Trends in 2025

Do you want to provide the best customer experience? To help you get started, we’ve explored the best customer experience trends that will work for all businesses in 2025 and beyond. Read on for more!

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Zight | April 1, 2022

How Video Can Personalize Customer Engagement

…on a few ways businesses can use video to provide a more personalized experience to increase customer engagement. Ways to Personalize Customer Engagement Through Synchronous Video As mentioned above, synchronous…

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