Everything you need to know to tackle outsourcing for your call center.

…a support ticket and is accessible by both the customer and the support rep. Support tickets are incredibly helpful to customers, support teams, and companies alike. For customers, it’s a…

In this round-up of some of our favorite live chat software, learn how Zight can plug into your live chats with customers, helping you communicate with them efficiently, resulting in faster issue resolution times.

You must always be prepared to help your customers when they send requests. This is why you need a reliable SaaS help desk software to help you manage your customer service requests. Read on as we share our best tools for this and how you can leverage the powers of Zight to improve communication with your customers within your help desk software.

…customer journey defined with roles, responsibilities and customer value outcomes at each step. A warm handoff between teams creates alignment around the customer’s expectations so value, along with an amazing…

Our customer service video top picks.

Here’s 8 of our best tips for improving your online customer service.

Many companies lose out on repeat business because they can not solve customer issues on time. So, if you want to provide better service, you need a way to track and solve customer issues fast. Lucky for you, that’s what issue-tracking software are for. But wait, what is an issue tracking software? What can you do with it, and which one should you get? Read on to find the answers and understand how you can also use Zight with your software!

Having trouble quantifying customer experience? Here’s what to measure.

For your customers to succeed with your product or service, you need to set goals for customer success and also measure them. When you measure, you’ll understand what works, what doesn’t and what needs improvement. We got the experts in the industry to weigh in. Read on to find out what they said including the best tips to help you design a good customer success strategy!

Email support in businesses has been offering a reliable channel for effective communication. However, as your business grows, keeping up with the inbox may become hectic. No worries, though. With the best email ticketing system, you can easily get things back on track. So, how can an email ticketing system help you navigate better?